Florence Cook

• Accurately scheduling Return to Clinic Orders, Recalls, and Clinic cancellation.
• Communicated scheduling concerns to clinical staff, facilitating timely resolution to avoid appointment delays.
• Granted access to overbook appointments for other Medical Support staff based on clinicians' instructions for return to clinic orders.
• Utilized Integrated Scheduling System to manage appointment scheduling.
• Proficient with CPRS – Computerized Patient Record System; ICB – insurance buffer; VSE GUI – Vista Scheduling Enhancements (scheduling and update patient information).
• Updated veteran demographics, ensuring accuracy of addresses, phone numbers, next of kin, and emergency contacts.
• Review and verify insurance information: Utilization Insurance Capture Buffer WEB program and update any changes with medical coverage.

Answer and resolve or direct calls to the appropriate person based on Veteran request.

• Maintained professionalism and composure in high-stress situations, proactively identifying solutions to enhance work environment.
• Verify eligibility service connection entitlements and ensure income threshold are within limits for reimbursement
• Process Benefits Travel Reimbursement claims
• Attached all supporting documents and upload claim into BTSS system for payment.

• Reviewed and coded inconsistencies in Census operations, ensuring adherence to quality assurance protocols.
• Researched submitted entries and communicated findings to upper management to confirm accurate coding of partial responses.
• Research tools included: Automated Data Base and along with internet access to properly review addresses in conjunction with procedures for Statistical coding.
• Monitored data integrity, identified discrepancies, and implemented corrective actions to enhance overall data accuracy.

• Researched and evaluated geographic information to enhance accuracy and usability of mapping data.
• Utilized terminology, symbols, and geographic codes for updates, addressing inconsistencies to ensure data integrity.
• Accessed state and local government maps to resolve conflicting information.
• Plotted and transferred geographic boundaries, roads and housing units to computer format.
• Participated in verification process to review completed work from other staff and make corrections.
• Located and corrected any errors on automated data files and control.
• Executed assigned tasks in a timely manner to support project deadlines and workflow efficiency.