Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Florence Darelus

Florence Darelus

Medical Assistant
Springfield Gardens,NY

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

8
8
years of professional experience
4
4

Certifications

Work History

MEDICAL ASSISTANT

Kids Care Pediatrics
07.2022 - 10.2022
  • Monitored supply inventory for low stock and worked with staff to reorder.
  • Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Obtained medical information and measured vital signs, weight and height.
  • Performed routine laboratory tests and sample analyses.
  • Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
  • Set up medical laboratory equipment.
  • Collected blood, tissue and other laboratory specimens, logged specimens and prepared them for testing.
  • Inventoried and order medical, lab, or office supplies or equipment.
  • Recorded patients' medical history, vital statistics and information such as test resulted in medical records.

MEDICAL ASSISTANT

Delta Anesthesia
02.2022 - 06.2022
  • Collected blood, tissue and other laboratory specimens from patients to prepare for lab testing.
  • Collected blood and tissue samples from patients, observed principles of asepsis to obtain blood sample.
  • Set up, maintained, calibrated, clean and test sterility of medical laboratory equipment.
  • Prepared standard volumetric solutions and reagents to be combined with samples, followed standardized formulas and experimental procedures
  • Obtained specimens, cultivated, isolated and identifying microorganisms for analysis.

DIRECT SUPPORT PROFESSIONAL, Citizens Options Unlimited
12.2019 - 03.2021
  • Changed bed linens and performed incidental cleaning services.
  • Documented delivery of quality care in client's clinical record.
  • Supervised and assisted patients during showers and baths.
  • Read and recorded temperature, pulse and respirations.
  • Followed infection control and safety policies and guidelines.
  • Prepared and served food for patient, following special prescribed diets.
  • Maintained records of services performed and condition of patients.
  • Identified changes in client status or needs and communicated to supervisor.
  • Responded promptly and positively to client requests for assistance.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
  • Directed patients in simple prescribed exercises or in use of braces or artificial limbs.
  • Administered bedside and personal care, such as ambulation and personal hygiene assistance.
  • Checked patients' pulse, temperature and respiration.
  • Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
  • Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses andphysiotherapists
  • Cleaned and organized client's living quarters to make living conditions more hospitable.
  • Drove motor vehicles to transport clients to physicians' offices or outings.

INSURANCE CUSTOMER SERVICE REPRESENTATIVE

Fidelis Care
02.2020 - 10.2020
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Kept records of customer interactions or transactions, recording details of inquiries.
  • Examined claims forms and other records to determine insurance coverage.
  • Participated in training programs designed to enhance job skills and increase product knowledge and expertise.
  • Entered and retrieved information of varying complexity using appropriate computer system applications.
  • Determined charges for services requested, collecting deposits and payments or arranging for billing.
  • Assisted customers in filing claims and making and receiving payments.
  • Archived records and materials for audit purposes.
  • Handled phone and email inquiries from insurance companies to identify and prepare premium quotes and agreements and send renewal quotes to clients
  • Served as liaison between groups, employees and insurance carriers to resolve issues and answer questions.
  • Explained insurance features and service advantages to existing and potential customers.
  • Determined charges for services requested and arranged for billing.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Processed customer adjustments to maintain financial accounts.
  • Analyzed and collected customer information to prepare product or service reports.
  • Read from scripts to promote uniformity and consistency in communications.
  • Made appropriate account corrections to resolve customer problems.
  • Recommended improvements in products, services or billing methods to prevent future problems.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.

MANAGER

DAYCARE, It Takes A Village Daycare
09.2014 - 06.2018
  • Conferred with parents and staff to discuss educational activities and policies and students' behavioral or learning problems.
  • Prepared and maintained attendance, activity, planning, accounting and personnel reports and records for officials and agencies
  • Directed and coordinated activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
  • Wrote articles, manuals and other publications and assisted in distribution of promotional literature about programs and facilities
  • Prepared and submitted budget requests and grant proposals to solicit program funding.
  • Met with federal, state and local agencies to keep updated on policies and to discuss improvements for education programs.
  • Determined scope of educational program offerings and prepared drafts of course schedules and descriptions to estimate staffing and facility requirements
  • Advocated for new schools to be built, or for existing facilities to be repaired or remodeled.
  • Collaborated with teachers to develop and maintain curriculum standards, develop mission statements and set performance goals and objectives.

Education

BACHELOR OF ARTS (B.A - NURSING CANDIDATE

CUNY York College
Jamaica, NY
06.2026

Patient Care Assistant ( PCA) -

Hamaspik Homecare
Hamaspik Homecare
05.2023

MedCa Certified Phlebotomy Technician -

Genesis Medical Training Center
Rego Park, NY
01.2023

EKG Technician -

Genesis Medical Training Center
Rego Park, NY
08.2021

Skills

    • Grooming And Bathing Assistance Restocking Lab Supplies EMR Systems Assisting With Physical Exams
    • Proper Sterilization Techniques Customer Service Sterile Procedures And Techniques Direct Patient Care
    • EKG Set Up And Monitoring Social Perceptiveness Medical Terminology Team Management Specimen Collection
      • Cleaning And Sanitizing Time Management Phlebotomy Speaking Critical Thinking Multi-Tasking
      • Direct Patient Care

Certification

NHA Certified Phlebotomist EKG Technician LANGUAGESHaitian CreoleFluentChildhood

Languages

French
Native or Bilingual

Timeline

MEDICAL ASSISTANT

Kids Care Pediatrics
07.2022 - 10.2022

MEDICAL ASSISTANT

Delta Anesthesia
02.2022 - 06.2022

INSURANCE CUSTOMER SERVICE REPRESENTATIVE

Fidelis Care
02.2020 - 10.2020

DIRECT SUPPORT PROFESSIONAL, Citizens Options Unlimited
12.2019 - 03.2021

MANAGER

DAYCARE, It Takes A Village Daycare
09.2014 - 06.2018

BACHELOR OF ARTS (B.A - NURSING CANDIDATE

CUNY York College

Patient Care Assistant ( PCA) -

Hamaspik Homecare

MedCa Certified Phlebotomy Technician -

Genesis Medical Training Center

EKG Technician -

Genesis Medical Training Center

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