Florence daumas
San Diego,California
Summary
Dedicated crew member with a strong focus on customer service, problem solving, and team collaboration. Committed to enhancing guest experiences through effective conflict resolution and efficient operations.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonalds
National City, California
08.2023 - Current
- Prepared and served food items to customers efficiently.
- Operated cash register and handled customer transactions accurately.
- Assisted in training new crew members on procedures and standards.
- Collaborated with team members to meet peak service demands.
- Followed safety protocols to ensure a safe working environment.
- Provided excellent customer service by addressing inquiries and concerns.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Packed fast food products in approved containers, cups, and bags.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Educated customers on menu items, product ingredients and nutritional values.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained an organized work area to ensure efficient operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
Education
Psychology B.A - Clinical Psychology
San Diego City College
San Diego, CASkills
- Customer service
- Problem solving
- Training assistance
- Time management
- Conflict resolution
- Team collaboration
- Workplace efficiency
- Empathy development
- Hospitality service expertise
- Positive company representation
- Food preparation
- Teamwork and collaboration
- Food running
- Integrity and honesty
- Creativity and innovation
- Ordering procedures
- Cooking
- Basic math
- Menu memorization
Languages
Spanish
Native/ Bilingual
English
Professional
Japanese
Elementary
Timeline
Crew Member
McDonalds
08.2023 - Current
Psychology B.A - Clinical Psychology
San Diego City College
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