Florence De Los Santos
FULSHEAR,TX
Summary
Dynamic and results-oriented professional with extensive experience in healthcare administration and dialysis technology, notably at Diamond Dialysis Center. Excelled in streamlining operations, enhancing patient care through vital signs monitoring, and improving data management with advanced Microsoft skills. Demonstrated exceptional organizational abilities and a commitment to infection prevention, contributing to a significant increase in clinic efficiency and patient satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Diamond Dialysis Center
Sugarland, TX
11.2024 - Current
- Facilitated communication between different departments within the organization.
- Directed customer inquiries to appropriate department personnel.
- Compiled data from various sources into organized reports for review by management team.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed database systems containing customer contact information.
- Developed and maintained filing systems for confidential documents and records.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Greeted visitors and provided general information about the company.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained inventory of office supplies and placed orders when necessary.
- Updated contact lists regularly when changes occur in employee status or contact information.
Dialysis Technician
Diamond Dialysis Center
Sugar Land, TX
11.2024 - Current
- Created databases to store electronic data.
- Adjusted settings or positions of medical equipment.
- Managed inventory of dialysis supplies and reordered as necessary.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Conducted water treatment analysis to ensure purity for dialysis procedures.
- Documented patient information accurately in electronic health records.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Cleaned medical equipment or facilities.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Conducted pre- and post-treatment assessments of patients, including vital sign monitoring.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Participated in continuous education to stay updated on dialysis technology advancements.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Calculated and adjusted dialysis machine settings based on patient prescriptions.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Assisted patients in understanding the dialysis process and answering their questions.
- Communicated with management or other staff to resolve problems.
- Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure.
- Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
- Participated in performance improvement activities as required by facility policy.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Updated knowledge of current trends in nephrology through continuing education courses.
- Discontinued dialysis treatment according to established procedures.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Documented all patient information accurately in their medical records.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Transported patients from rooms and prepared for treatments.
- Performed routine maintenance on dialysis equipment to ensure optimal functionality.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Monitored patient reactions and machine operation during dialysis treatment.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assisted in the development of quality improvement initiatives for dialysis services.
- Provided education about kidney disease management techniques to both patients and family members.
Dialysis Technician
DaVita
Katy, TX
02.2024 - 10.2024
- Created databases to store electronic data.
- Adjusted settings or positions of medical equipment.
- Managed inventory of dialysis supplies and reordered as necessary.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Conducted water treatment analysis to ensure purity for dialysis procedures.
- Documented patient information accurately in electronic health records.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Conducted pre- and post-treatment assessments of patients, including vital sign monitoring.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Participated in continuous education to stay updated on dialysis technology advancements.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Calculated and adjusted dialysis machine settings based on patient prescriptions.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Assisted patients in understanding the dialysis process and answering their questions.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Communicated with management or other staff to resolve problems.
- Assisted in the development of quality improvement initiatives for dialysis services.
- Provided education about kidney disease management techniques to both patients and family members.
- Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure.
- Participated in performance improvement activities as required by facility policy.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Communicated effectively with patients, families, and healthcare professionals to enhance patient care.
- Updated knowledge of current trends in nephrology through continuing education courses.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Transported patients from rooms and prepared for treatments.
- Discontinued dialysis treatment according to established procedures.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Instructed patients in use of assistive equipment.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Ensured strict adherence to safety protocols and infection control measures.
Dialysis Technician
Fresenius Medical Care NA
01.2022 - 01.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Receptionist
Fresenius Medical Care NA
03.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Roosevelt Memorial College
Philippines03.1999
Some College (No Degree) - Water Certificate
Nephrology Nursing Certificarion Commission
New Jersey Skills
- Specimen Collection
- Vital Signs Monitoring
- ADL Support
- Infection Prevention
- Information Protection
- Sterilization Techniques
- Program files maintenance
- Microsoft Word
- Attendance record management
- Records management
- Task prioritization
- Microsoft
- Document retrieval
- Records administration
Languages
5
Skills
- Emergency Response
- Patient Education
- Patient Observation
Certification
- Caregiver -Mission Care.
- Behavioral Patient Care Technician -Mission Care
- Hospice.- Nevvon
- Water Certificate -NNCC.
- Respiratory Diseases -Nevvon.
- Neurological Diseases -Nevvon.
- Metabolic Diseases, Nevvon.n
Languages
Spanish
Limited
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Diamond Dialysis Center
11.2024 - Current
Dialysis Technician
Diamond Dialysis Center
11.2024 - Current
Dialysis Technician
DaVita
02.2024 - 10.2024
Dialysis Technician
Fresenius Medical Care NA
01.2022 - 01.2024
Receptionist
Fresenius Medical Care NA
03.2021 - 01.2022
- Caregiver -Mission Care.
- Behavioral Patient Care Technician -Mission Care
- Hospice.- Nevvon
- Water Certificate -NNCC.
- Respiratory Diseases -Nevvon.
- Neurological Diseases -Nevvon.
- Metabolic Diseases, Nevvon.n
High School Diploma -
Roosevelt Memorial College
Some College (No Degree) - Water Certificate
Nephrology Nursing Certificarion Commission
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