Summary
Overview
Work History
Education
Skills
Timeline
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Florence Ellison

Dallas,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Proven track record of stepping into roles and driving positive changes to enhance company success. Skilled in training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience

Work History

Assistant Manager

FedEx Office
Plano, TX
02.2023 - Current
  • Coordinated with other departments to ensure smooth flow of operations.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Closely collaborated with clients to comprehend and address their needs across multiple projects, ensuring a satisfactory outcome.

Data Entry Specialist

K12
Plano, TX
06.2022 - 01.2023
  • Inputted data into computer system to ensure accuracy and completeness of records.
  • Efficiently managed document processing workflows to enhance productivity
  • Conducted thorough quality control checks, proofread documents for accuracy, consistency, and adherence to standards
  • Established reputation for effectively managing numerous responsibilities and meeting tight deadlines within a high-pressure document processing environment.
  • Organized files, updated customer information, and generated reports as requested.

Lead Consultant

FedEx Office
Corpus Christi, TX
12.2014 - 04.2019
  • Exhibited strong organization, task prioritization, simultaneous project management abilities to achieve high-quality results within strict timelines
  • Implemented preventive measures to ensure smooth operations and customer satisfaction.
  • Successfully adapted to changing priorities, shifting requirements, and high-pressure situations while delivering a high level of professionalism and meeting customer expectations.

Education

UX/UI Certificate - UX/UI

Georgia Institute of Technology
Atlanta, GA
06-2023

High School Diploma -

Conifer Senior High School
Conifer, CO
05-2013

Skills

  • Cost Reduction
  • Task Delegation
  • Sales monitoring
  • Employee Scheduling
  • Employee Performance Evaluations
  • Recruiting and interviewing
  • Product and service knowledge
  • Project management abilities
  • Customer Relationship Management (CRM)
  • Graphic and Media Design

Timeline

Assistant Manager

FedEx Office
02.2023 - Current

Data Entry Specialist

K12
06.2022 - 01.2023

Lead Consultant

FedEx Office
12.2014 - 04.2019

UX/UI Certificate - UX/UI

Georgia Institute of Technology

High School Diploma -

Conifer Senior High School

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Florence Ellison