Florence E. Smith
Brooklyn
Summary
A history of extensive experience in a diverse workforce in call-center operations, cash management, quality assurance management and leadership.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
9
9
years of professional experience
Work History
Coordinator accounting and scheduling
Jet Blue Airlines John F. Kennedy Airport
01.2022 - Current
- Responsible for the data entry of weekly payroll records, including attendance, overtime, PTO and approved leaves of absence of Airport Operations Crew members. In addition to processing all cash management functions as required by the station.
- Key Achievements:
- Accurate entry of payroll data in accordance with airport policies
- Monitors and maintains Crewmember attendance tracking dependability daily
- Performs audits on airport crewmembers
- Tracks and informs Airport Crew leaders of daily attendance of Crewmembers
- Process all cash management functions (cash funds, Drafts, deposits safe reconciliation, voids)
- Reviews expense reports and receipts submitted by Airport crew members
- Coordinates the collection of documentation for daily Void reports
- Monitors and maintain monthly parking/transit vouchers distribution
- Assist local station Leadership in the implementation of corrective action plans
- Interfaces with all levels of internal and external Customers including executive/senior management
Airport Operations crew member
Jet Blue Airlines-LaGuardia Airport
01.2021 - 01.2022
- Provide award winning customer service to customers in the airport. Check in departing customers. Coordinate customer boarding and deplaning. Assist customers with special needs.
- Key Achievements:
- Announce flight arrivals, departures
- Communicate with customers to keep them informed
- Prepare pre-flight documents for inflight crew
- Operate Jet bridge and prepare of aircrafts arrivals and departures
Cash Management Coordinator II
Altice USA - Jericho NY
01.2017 - 01.2021
- Responsible for researching payment inquiry from retail and over the phone representatives submitted on customers behalf. Demonstrate use of banking applications to effectively research and resolve payments to be applied correctly. Knowledge of lockbox process from 3rd parties. Ability to work independently and multi-task efficiently. Reconciliation process to ensure accuracy of collected payments.
- Key Achievements:
- Full knowledge of banking lockbox process
- Verify cash reports accuracy for review by accounting staff
- Work with confidential information insuring protection of customer
- Assist legal department with subpoena requests
- Worked closely with financial institutions
- Full knowledge of EFT and ACH processes
- Review past audit records and Statements for trends
- Assist and prepare financial Statements for accounting team
- Acted as a Liaison with all levels of internal and external customers, including executive /senior management
Education
Sociology/Marketing Major, Media minor
Hunter College
01.2013
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Discretion and confidentiality
- Staff management
- Administrative leadership
- Staff supervision
- Administrative oversight
- Clear communication
- Attention to detail
- Conflict resolution
- Scheduling expertise
- Team leadership
Timeline
Coordinator accounting and scheduling
Jet Blue Airlines John F. Kennedy Airport
01.2022 - Current
Airport Operations crew member
Jet Blue Airlines-LaGuardia Airport
01.2021 - 01.2022
Cash Management Coordinator II
Altice USA - Jericho NY
01.2017 - 01.2021
Sociology/Marketing Major, Media minor
Hunter College
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