Florence Faatau
Anchorage,AK
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
State Farm
07.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Sales Manager
Aarons Furniture Store
03.2016 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager in Training
Aarons Furniture Store
06.2014 - 06.2016
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.
Education
High School Diploma -
West Anchorage High School
Anchorage, AK06.2013
Skills
- Multi-Line Telephone Operation
- Stocking and Replenishing
- Transportation Solution Development
- POS Systems Expertise
- Account Auditing
- Hospitality and Accommodation
- Computers and Technology
- Billing and Invoicing
- Cash Drawer Management
- Database Entry
- Database Administration
- Microsoft Office
Timeline
Customer Service Representative
State Farm
07.2020 - 01.2021
Sales Manager
Aarons Furniture Store
03.2016 - 03.2019
Manager in Training
Aarons Furniture Store
06.2014 - 06.2016
High School Diploma -
West Anchorage High School
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