Florence Flemmons-Pearson
Marion,IN
Summary
With over 20 years of experience, expert in maintaining accurate records, billing, and cash control. Advanced clerical and customer service skills consistently provide exceptional service and improve productivity. Always looking for ways to enhance customer satisfaction and find innovative solutions. Takes pride in maintaining well-organized and presentable work areas at all times.
Overview
28
28
years of professional experience
Work History
MARION HEALTH RECEPTIONIST
WORK SOLUTIONS-OCCUPATIONAL HEALTH
03.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service-Specialist-2
Charter Communication-Spectrum
10.1996 - 03.2020
- Delivered expert administrative support each day, including processing paperwork, appointment request and payments coming through a busy Mobile, Cable, and Internet provider
- Consulted with customers to understand their desired services and products to meet their needs
- Tasked with greeting customers, checking them in and providing outstanding customer care
- Contacted customers to cancel
- And reschedule appointments
- Upheld high standards of customer service and integrity to put the clients needs first always
Education
High School Diploma - General Studies
Marion High School
Marion, IN05.1981
Skills
- Clerical support
- Process payments
- PowerPoint
- Icoms
- Inventory
- Serve customers
- Word, Excel
- CRM
- Outlook
- Billing and cash control
Timeline
MARION HEALTH RECEPTIONIST
WORK SOLUTIONS-OCCUPATIONAL HEALTH
03.2020 - Current
Customer Service-Specialist-2
Charter Communication-Spectrum
10.1996 - 03.2020
High School Diploma - General Studies
Marion High School
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