Florence Garcia
Hayward,CA
Summary
Dynamic Office Administrator at JMS North America Corp. with proven expertise in office operations and customer service. Skilled in database. I enhanced workflow efficiency and trained staff. Bilingual communicator dedicated to fostering teamwork and ensuring compliance with company policies.
Skilled Data Entry Operator with 15 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.
Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities.
Overview
28
28
years of professional experience
Work History
Office Administrator
JMS North America Corp.
08.2018 - 09.2025
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Assisted in onboarding new employees, providing training on office protocols and systems.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Trained new staff on data entry procedures.
- Collaborated with cross-functional teams to streamline workflows and enhance service delivery.
- Sorted documents and maintained organized filing process.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Supported the finance team by processing sales invoices.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Managed office inventory and ordered new supplies when items were running low.
- Pitched in to assist with special projects and additional tasks.
- Coordinated daily operations, ensuring compliance with company policies and procedure
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
Bilingual Customer Service Representative
22nd Century Technologies / American Waters
04.2018 - 06.2018
- Delivered exceptional bilingual support to customers, enhancing overall service quality and satisfaction.
- Resolved complex inquiries efficiently, leveraging language skills to communicate effectively with diverse clientele.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Provided language translation services for customer service inquiries.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawer and checkout stations and maintained adequate cash supply.
Medical Device Assembler and Packaging
Employnet Agency / Juno Pacific
08.2017 - 04.2018
- Assembled medical devices according to detailed specifications and quality standards.
- Operated various assembly tools and equipment to ensure efficient production processes.
- Contributed to a safer work environment by diligently following company safety protocols and adhering to cleanroom procedures.
- Followed detailed assembly instructions, processes, and procedures.
- Visually inspected devices for defects and placed defective items into reject bin.
Customer Service Representative
Ultimate Staffing Services / Natus Medical Inc.
11.2012 - 11.2013
- Expedited data entry processes by efficiently typing information into databases and spreadsheets.
- Responsible for entering orders received via fax and email into database.
- Contact customers for pricing and product issues.
Customer Support / Authentication Specialist II
Symantec Corporation
08.2010 - 05.2011
- Answered phone calls ( average of50 calls per day)from customer inquiring about the status of their requests.
- Answered customer inquiring via chat and email.
- Take payment information from customer, such as
- Authenticated the legitimacy of Organizations using Government database.
- Documented all information received from customer into the system.
- Proactively contact customers to manage issues on their request
- Responsible for the training new hires.
Customer Support / Authentication Specialist II
Verisign Inc.
02.1998 - 08.2010
- Answered phone calls ( 50 calls per day) from customer inquiring about the status of their requests.
- Answered customer inquiring via chat and email.
- Take payment information from customer, such as credit card information.
- Authenticated the legitimacy of Organizations using Government database.
- Proactively contact customer to manage issues on their request.
- Responsible for all Latin America Customers inquires.
- Responsible for the training new hires.
- Archived all documentation received from customer by alpha and numeric order.
Education
Some College (No Degree) - Computer / Data Entry
Sawyer College of Business
Santa Clara, CASkills
- Office Administrative support
- Database entry
- Mail handling
- Telephone reception
- Document scanning
- Word processing
- Inbound phone call handling
- Managing office supply inventory
- Mail routing
- Teamwork
- Microsoft office
- Basic functions in Excel
Accomplishments
Awards & Honors Achieved multiple Thrive Awards.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Administrator
JMS North America Corp.
08.2018 - 09.2025
Bilingual Customer Service Representative
22nd Century Technologies / American Waters
04.2018 - 06.2018
Medical Device Assembler and Packaging
Employnet Agency / Juno Pacific
08.2017 - 04.2018
Customer Service Representative
Ultimate Staffing Services / Natus Medical Inc.
11.2012 - 11.2013
Customer Support / Authentication Specialist II
Symantec Corporation
08.2010 - 05.2011
Customer Support / Authentication Specialist II
Verisign Inc.
02.1998 - 08.2010
Some College (No Degree) - Computer / Data Entry
Sawyer College of Business
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