Florence Gomez
West Wendover,NV
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions such as Microsoft office. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
Work History
Branch Relationship Banker
Nevada State Bank
West Wendover, NV
10.2023 - Current
- Managed customer accounts, ensuring compliance with banking regulations and policies.
- Provided personalized financial solutions to enhance client relationships and drive satisfaction.
- Assisted clients with loan applications, guiding them through documentation and approval processes.
- Collaborated with team members to streamline branch operations and improve service efficiency.
- Educated customers on banking products, increasing awareness of available services and options.
- Resolved customer inquiries and issues promptly, maintaining high levels of service quality.
- Conducted regular account reviews to identify opportunities for cross-selling additional services.
- Developed strong rapport with clients, fostering loyalty and long-term banking relationships.
- Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
- Assisted customers in opening accounts, ensuring a smooth onboarding experience and high satisfaction levels.
- Processed loan applications accurately and promptly, contributing to increased client satisfaction levels.
Cashier
Rainbow Casino
West Wendover, NV
06.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at shift end.
- Assisted customers with inquiries, ensuring positive experiences and satisfaction.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Cashier
Peppermill Casino
West Wendover, NV
04.2022 - 10.2022
- Collaborate with team members to streamline checkout operations during peak hours.
- Uphold store policies regarding returns, exchanges, and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front Desk Receptionist
Super 8 Hotel
West Wendover, NV
08.2021 - 03.2022
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed phone inquiries, providing information and handling reservations efficiently.
- Processed check-ins and check-outs, maintaining accuracy in guest records.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Cashier
Arbys Resturant
West Wendover, NV
02.2021 - 08.2021
- Process customer transactions efficiently using point-of-sale systems.
- Maintain clean and organized checkout areas to enhance customer experience.
- Assist customers with inquiries and provide product information as needed.
- Handle cash, credit, and electronic payments accurately while ensuring security.
- Monitor inventory levels at the register and report discrepancies promptly.
- Participate in training sessions to improve product knowledge and service skills.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
West Wendover Highschool
West Wendover 06.2023
Skills
- Goal oriented
- Branch administration
- Compliance awareness
- Credit analysis
- Creative thinking
- Experience with Microsoft word & Excel
- Resourcefulness
Timeline
Branch Relationship Banker
Nevada State Bank
10.2023 - Current
Cashier
Rainbow Casino
06.2023 - 10.2023
Cashier
Peppermill Casino
04.2022 - 10.2022
Front Desk Receptionist
Super 8 Hotel
08.2021 - 03.2022
Cashier
Arbys Resturant
02.2021 - 08.2021
High School Diploma -
West Wendover Highschool