Florence Hunt-Herrington
New Castle,DE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
08.2016 - Current
- Monitored over 100 customer accounts to detect irregularities or suspicious activity.
- Managed over 10 clients per day with high level transactions.
- Established and maintained effective communication with staff, customers, and community organizations to promote high quality service.
- Collaborated with branch manager to maintain daily operations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of 5 employees into increased levels of responsibility
Branch Operations Manager
Wells Fargo
04.2015 - 08.2016
- Trained 15 employees on proper procedures and strategies to improve productivity.
- Forecasted over 10 trends and recommended improvements based on financial risk analyses.
- Assessed employee performance and developed improvement plans.
- Set up and supervised cash shipments on weekly basis managing over $200,000 in cash weekly
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
Teller
Wells Fargo
01.2012 - 04.2015
- Assisted with training of new tellers on policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Arranged monies over $500,000 received in cash boxes and coin dispensers according to denomination
Education
Master of Science - Health Administration
Saint Joseph's University
Philadelphia, PA05.2023
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
West Chester, PA05.2011
Skills
- Issues Resolution
- Financial Advising
- Multimedia Presentations
- Branch management
- Attention to Detail
- Relationship building and management
- Interpersonal Skills
- Business Development
- Positive Attitude
- Account Management
- Account Maintenance
- Problem Resolution
Timeline
Associate Personal Banker
Wells Fargo
08.2016 - Current
Branch Operations Manager
Wells Fargo
04.2015 - 08.2016
Teller
Wells Fargo
01.2012 - 04.2015
Master of Science - Health Administration
Saint Joseph's University
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
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