Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Florence Jordan

Richmond,VA

Summary

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.

Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.

Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings, with minimal supervision, in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients, and serving as the liaison between different branch offices. I am capable and knowledgeable in office management software. Proven office and personnel management skills, with an equal ability in lead and support roles. Competencies include record keeping, document management, personnel support, and report presentation. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

19
19
years of professional experience

Work History

Retail Associate Part-Time

Ross Dress for Less
Richmond, USA
02.2022 - 09.2022
  • Greets customers and demonstrates excellent customer service skills.
  • Help customers select products, answers questions, and share product knowledge.
  • Manage the boys' department and fitting room.

Processes purchase and return.

  • Alerts management of potential security issues.

Retail Stocking Associate Part-Time

Burlington Coat Factory
10.2021 - 12.2021
  • Receive freight and convey shipments from the shipping/ receiving platform to backroom.
  • Process, ticket, store, move and display merchandise.
  • Stock, organize and present new merchandise on the sales floor.
  • Perform other tasks as assigned by the manager from time-to.

Product Classification Specialist

United States Postal Service
Washington, USA
09.2017 - 12.2018
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the United State Postal Service products and services.
  • Worked closely with the Classification Specialist team members to deliver project requirements, develop solutions, and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Work closely with lawyers on policy and procedures.

Executive Administrative Assistant

United States Postal Service
Washington, USA
01.2016 - 09.2017
  • Managed Vice President of Marketing, calendar and prepared meeting agenda and materials.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Prepared and updated office records, spreadsheets, and presentations to support executive needs and enhance office productivity.
  • Opened, sorted, and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare, and ground transportation.
  • Revised and maintained master calendar for client appointments.

Administrative Assistant

United States Postal Service
Washington, USA
02.2012 - 01.2016
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Answer phones and greet visitors, collate, and distribute mail.

Secretary

United States Postal Service
Washington, USA
12.2009 - 02.2012
  • Typed documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management.
  • I maintained and organized an electronic filing system.
  • Supported District Manager and 6 supervisors with compiling information from local postal branch.
  • Organizing reports and weekly team-wide meetings to accomplish United State Postal Service goals and initiate new ideas.

Secretary IT

United States Postal Service
Washington, USA
02.2004 - 12.2009
  • Company Overview: USPS
  • Organized and maintained electronic documents through Excel spreadsheet.
  • Completed installation, configuration and deployed HP Laptops and workstation for over 200 local postal branches managers.
  • Built and maintained successful relationships with service providers, vendors, and consumers.
  • USPS

Education

Associates of Divinity - Religious Studies Divinity

NHL School of Religion Theology & Seminary
Capital Heights, MD
06-2022

Periodicals -

National Center for Employee Development
Washington, DC
07.2018

Executive Assistant and Executive Secretary -

Pryor Learning Solutions
Mission, KS
11.2017

Facilitative Instructor Workshop -

United States Postal Service Training
Washington, DC
02.2009

Skills

  • Clerical / organization
  • Leadership / communicator
  • Multitasking
  • Computer skills
  • Decision-making / Time management

Accomplishments

  • Promoted to Classification Specialist due to my ability to manage multiple responsibilities by prioritizing and focusing on the most important task.
  • Successfully completed the course How to Manage Conflict and Confrontation.
  • Successfully completed the course Communicate with Tact and Professionalism.
  • Successfully completed the course Managing Multiple Priorities, Projects, and Deadlines.

Timeline

Retail Associate Part-Time

Ross Dress for Less
02.2022 - 09.2022

Retail Stocking Associate Part-Time

Burlington Coat Factory
10.2021 - 12.2021

Product Classification Specialist

United States Postal Service
09.2017 - 12.2018

Executive Administrative Assistant

United States Postal Service
01.2016 - 09.2017

Administrative Assistant

United States Postal Service
02.2012 - 01.2016

Secretary

United States Postal Service
12.2009 - 02.2012

Secretary IT

United States Postal Service
02.2004 - 12.2009

Associates of Divinity - Religious Studies Divinity

NHL School of Religion Theology & Seminary

Periodicals -

National Center for Employee Development

Executive Assistant and Executive Secretary -

Pryor Learning Solutions

Facilitative Instructor Workshop -

United States Postal Service Training