Florence Joseph
Miami,FL
Summary
Diligent Corporate Travel Consultant specializing in complex international itineraries and business travel. Fantastic attention to detail and organization with talent for working quickly and staying effective.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Corporate Travel Consultant
World Travel Inc.
06.2022 - Current
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Sabre used
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences
Crew Travel Consultant
Total Travel Marine
02.2019 - 03.2020
- Managed complex international flights for cruise crew members by using Seama and air and sea fares
- Amadeus used.
Medical Travel Agent
Commercial Medical Escorts, Inc.
06.2019 - 10.2019
- Booked mostly international flights for medical escorts and patients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Sabre used
- Temp position
Corporate Travel Consultant
FCM Travel
06.2017 - 01.2019
- Determining travel needs, managed domestic and international flights and hotels using corporate rates, and arranging ground transportation including rail, exchanges and refunds
- Sabre used.
- Booked transportation and coordinated schedules for conferences and meetings.
Corporate Travel Consultant
Crystal Cruises
02.2016 - 09.2016
- Managed international and domestic flights, hotels by using corporate rates, arranging ground transportation including rail, exchanges and refunds
- Sabre used.
Crew Travel Consultant
Norwegian Cruise Line Holdings Ltd.
10.2015 - 02.2016
- Managed mostly international flights by using seaman, air and sea fares for cruise crew members
- Amadeus used.
- Temp position
Airline Reservation Agent
Qatar Airways
08.2014 - 10.2015
- Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
- Streamlined reservation processes for quicker response times and improved customer experiences.
- Assisted customers in navigating company website, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Amadeus used
- Part time position
Travel Coordinator
La Conciergerie HT
07.2010 - 07.2014
- Organize vacation and travel packages for clients, handled government travel
- Sabre used.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
Flight Attendant
American Airlines
09.1998 - 06.2010
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
Volunteer
Doctors Without Borders
01.2010 - 03.2010
- Enabled effective communication between doctors and patients with limited English proficiency by interpreting medical appointments accurately.
- Provided verbal summaries of non-English documents for immediate use.
- Provided verbal summaries of non-English documents to diverse audiences.
Flight Attendant
United Airlines
09.1991 - 06.1996
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
Certification - Tourism and Travel Services Management
Echols Travel Schools
Chicago, ILBusiness Administration and Management -
Northwestern Business College
Chicago, ILHigh School Diploma -
Bowen High School
Chicago, ILSkills
- Travel Management
- Customer Service
- Concur
- Exceptional Customer Service
- Certified Travel Industry Executive (CTIE)
- Team collaboration
- Corporate travel policies expertise
- Attention to detail
- Multitasking abilities
- Microsoft Office Suite
- Strong communication skills
- Hotel Accommodations
Certification
Travel and Tourism
Languages
Creole
Native or Bilingual
French
Limited Working
Timeline
Corporate Travel Consultant
World Travel Inc.
06.2022 - Current
Medical Travel Agent
Commercial Medical Escorts, Inc.
06.2019 - 10.2019
Crew Travel Consultant
Total Travel Marine
02.2019 - 03.2020
Corporate Travel Consultant
FCM Travel
06.2017 - 01.2019
Corporate Travel Consultant
Crystal Cruises
02.2016 - 09.2016
Crew Travel Consultant
Norwegian Cruise Line Holdings Ltd.
10.2015 - 02.2016
Airline Reservation Agent
Qatar Airways
08.2014 - 10.2015
Travel Coordinator
La Conciergerie HT
07.2010 - 07.2014
Volunteer
Doctors Without Borders
01.2010 - 03.2010
Flight Attendant
American Airlines
09.1998 - 06.2010
Flight Attendant
United Airlines
09.1991 - 06.1996
Certification - Tourism and Travel Services Management
Echols Travel Schools
Business Administration and Management -
Northwestern Business College
High School Diploma -
Bowen High School
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