Summary
Overview
Work History
Education
Skills
Timeline
Generic

Florence Kane

Yakima,WA

Summary

Dynamic retail professional with a proven track record at SCSEP/Goodwill, excelling in customer service and stock replenishment. Recognized for enhancing customer satisfaction through effective communication and visual merchandising. Reliable and punctual, I consistently contribute to a positive shopping experience while ensuring compliance with workplace safety standards.

Overview

6
6
years of professional experience

Work History

Retail Worker

SCSEP/Goodwill
09.2024 - 07.2025
  • Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor to create inviting environment for shoppers.
  • Collaborated with team members to achieve daily store goals and promote positive atmosphere.
  • Learned company policies and procedures to ensure compliance during customer interactions.
  • Adapted quickly to changing store needs, demonstrating flexibility in various operational tasks.
  • Engaged in ongoing training sessions to improve product knowledge and customer service skills.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Stocked merchandise on shelves promptly, ensuring inventory was readily available for customers.

Retail Sales Associate

Plaid Door/Volunteer/SCSEP
02.2019 - 02.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained store organization and cleanliness, ensuring product displays were visually appealing.
  • Operated point-of-sale systems efficiently for accurate transaction processing.
  • Engaged in inventory management, including stock replenishment and loss prevention measures.
  • Resolved customer complaints professionally, contributing to positive store reputation and repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Education

Bachelor of Arts - Philosophy & Criminal Justice

CWU
Ellensburg, WA
05-1993

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Stock replenishment
  • Merchandise display
  • Time management
  • Workplace safety compliance

Timeline

Retail Worker

SCSEP/Goodwill
09.2024 - 07.2025

Retail Sales Associate

Plaid Door/Volunteer/SCSEP
02.2019 - 02.2020

Bachelor of Arts - Philosophy & Criminal Justice

CWU

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