Summary
Overview
Work History
Education
Skills
Timeline
Generic

Florence Lamptey

West Orange,NJ

Summary

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking remote work but open to hybrid and local in person roles.


Overview

7
7
years of professional experience

Work History

Immigration Caseworker

Home Office
03.2022 - 06.2023
  • Ability to analyze and simplify complex data
  • Quality Assured all incoming Fixed Penalties for prosecution
  • Ensured adherence to Data Protection
  • Ability to manage shared inboxes
  • Prepared case files at criminal justice standards
  • Lead team meetings
  • Capacity to meet multiple deadlines
  • Liaising with Border Force Officers for supporting documents in case building
  • Ability to communicate with recipients via email or telephone
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Participated in interdisciplinary team meetings to coordinate care for clients.

Deputy Camp Manager

Camp Beaumont
11.2020 - 03.2022
  • Ability to supervise full staff team
  • Provided quality assistance for overall camp management
  • Organize essential paperwork and store files appropriately i.e. Registers, Consent forms, Allergy lists etc
  • Produce and distribute weekly timetable schedules for staff team
  • Answer telephone and email queries from Parents/Carers (Customers)
  • Ability to supervise children aged 3-16 during activity sessions
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Head Runner/Waitress

Compass Group PLC
11.2016 - 06.2019
  • Confidently communicated with head chef to fulfill customer orders
  • Adaptable and able to work as part of a team
  • Capacity to lead and concisely inform new staff on company regulations and role expectations
  • Able to stay resilient and pro-active to ensure customers receive quality service
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Education

Bachelor of Arts - International Relations And Politics

De Montfort University
Leicester, UK
07.2019

Skills

  • Eligibility Determinations
  • Case Planning and Management
  • Case File Documentation
  • Service Assistance
  • Recruiting Support
  • Case Investigation
  • Reading Comprehension
  • Logical Reasoning
  • Interpersonal and Written Communication
  • Highly Effective Communication

Timeline

Immigration Caseworker

Home Office
03.2022 - 06.2023

Deputy Camp Manager

Camp Beaumont
11.2020 - 03.2022

Head Runner/Waitress

Compass Group PLC
11.2016 - 06.2019

Bachelor of Arts - International Relations And Politics

De Montfort University

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Florence Lamptey