Florence Lewis
Mount Clemens
Summary
With a proven track record at Henry Ford Hospital, I excel in multitasking and organization, coupled with empathy, ensuring high-quality patient care and efficient pharmacy operations. Demonstrated expertise in data entry and problem-solving, I significantly enhance customer satisfaction and streamline insurance processes, embodying exceptional service and confidentiality standards.
Overview
28
28
years of professional experience
Work History
Certified Pharmacy Technician
Henry Ford Hospital
Clinton Township, MI
02.2010 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Data entry and process incoming prescriptions
- Addressing adjudicated claims, starting prior authorization by submitting to "Cover My Meds"
- Entered insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
Mental Health Technician
Henry Ford Hospital
Mount Clemens, MI
08.1997 - 02.2010
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Monitored patients' progress, documenting changes in behavior and updating treatment plans accordingly.
- Charted on each patient daily.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
Education
N/A - Psychology
Macomb Community College
Warren, MISkills
- Data entry
- Attention to detail
- Problem-solving skills
- Excellent Customer service
- Insurance billing
- Multitasking and organization
- Empathy and patience
- Confidentiality and HIPAA
Timeline
Certified Pharmacy Technician
Henry Ford Hospital
02.2010 - Current
Mental Health Technician
Henry Ford Hospital
08.1997 - 02.2010
N/A - Psychology
Macomb Community College