Florence Lewis
Mount Clemens
Summary
With a proven track record at Henry Ford Hospital, I excel in multitasking and organization, coupled with empathy, ensuring high-quality patient care and efficient pharmacy operations. Demonstrated expertise in data entry and problem-solving, I significantly enhance customer satisfaction and streamline insurance processes, embodying exceptional service and confidentiality standards.
Overview
28
28
years of professional experience
Work History
Certified Pharmacy Technician
Henry Ford Hospital
02.2010 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Data entry and process incoming prescriptions
- Addressing adjudicated claims, starting prior authorization by submitting to "Cover My Meds"
- Entered insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
Mental Health Technician
Henry Ford Hospital
08.1997 - 02.2010
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Monitored patients' progress, documenting changes in behavior and updating treatment plans accordingly.
- Charted on each patient daily.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
Education
N/A - Psychology
Macomb Community College
Warren, MISkills
- Data entry
- Attention to detail
- Problem-solving skills
- Excellent Customer service
- Insurance billing
- Multitasking and organization
- Empathy and patience
- Confidentiality and HIPAA
Timeline
Certified Pharmacy Technician
Henry Ford Hospital
02.2010 - Current
Mental Health Technician
Henry Ford Hospital
08.1997 - 02.2010
N/A - Psychology
Macomb Community College
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