Florence Maguru
Bridgeport,CT
Summary
Proven achiever with 8+ years experience in banking, skilled in financial analysis and customer service. Spearheaded client relations, improving portfolio management through strategic planning and performance monitoring. Adept at fostering 200+ client partnerships and navigating financial operations with adaptability and a commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ASSISTANT RELATIONSHIP MANAGER
Citibank Tanzania Limited
11.2020 - 02.2024
- Engaged in building relationships with a wide array of over 200 audiences, consisting of both internal and external individuals, resulting in efficient problem-solving and comprehensive support.
- Conducted more than 150 comprehensive financial and operational investigations for clients, encompassing credit, foreign exchange, cash management, and trade services. Guaranteed prompt resolution and achieved high levels of client satisfaction.
- Collaborated with relationship managers to prepare relationship reviews and client portfolios.
- Partnered with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
- Maintained precise records of client engagements through utilization of CRM software.
- Engaged in frequent discussions with clients to understand their requirements and deliver effective solutions.
- Identified and prioritized revenue-maximizing activities for assigned client portfolio.
- Coordinated with internal departments to ensure smooth delivery of services to clients.
- Ensured compliance with regulatory standards and company policies in all client interactions.
TRADE AND TREASURY OPERATIONS ANALYST
Citibank Tanzania Limited
05.2017 - 11.2020
- Facilitated intercompany loan agreements, ensuring compliance with company guidelines and regulatory requirements.
- Generated insights from financial data analysis to predict future performance and communicated findings to management.
- Utilized automation and alternative approaches to optimize operations and drive productivity.
- Built strong relationships with banks and financial institutions, effectively influencing the bank's funding opportunities, negotiating favorable terms, and utilizing diverse financial services.
- Empowered treasurers to make strategic financial and investment decisions, resulting in increased profitability and accelerated growth.
- Monitored foreign exchange rates, calculated gains and losses on foreign currency transactions, and reported results accordingly.
LEAD TELLER
Citibank Tanzania Limited
11.2015 - 05.2017
- Maintained and balanced the cash drawer daily with strong cash handling and mathematical skills.
- Served customers by processing cash requests for deposits and withdrawals using checks and cash query instruments.
- Supervised and trained teller staff on operational procedures and policies.
- Provided excellent customer service, ensuring positive banking experiences for customers.
- Analyzed teller cash drawers to determine any discrepancies in cash amounts.
- Monitored performance of teller staff, ensuring consistent delivery of high-quality customer service.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN MARKETING -
University Of Dar Es Salaam
Dar es salaam, Tanzania08.2020
PROFESSIONAL BANKING CERTIFICATE -
Tanzania Institute of Bankers
Dar es Salaam, Tanzania09.2017
BACHELOR OF BANKING AND FINANCE -
Institute of Finance Management
Dar es Salaam, Tanzania11.2015
Skills
- Business development
- Customer service orientation
- Performance monitoring
- Strategic planning
- Analytical thinking
- Organizational skills
- Financial analysis
- Risk management
- Product knowledge
- Portfolio management
- Adaptability and flexibility
- Cross-selling products
Certification
Professional Banking Certificate
References
- ALEXANDER MGOWANO, Citibank Tanzania Limited, +255 767 210 962, amgowano1@gmail.com
- DAVID KWEKA, Citibank Tanzania Limited, +255 713 546 081, davidkiss@yahoo.co.uk
Timeline
ASSISTANT RELATIONSHIP MANAGER
Citibank Tanzania Limited
11.2020 - 02.2024
TRADE AND TREASURY OPERATIONS ANALYST
Citibank Tanzania Limited
05.2017 - 11.2020
LEAD TELLER
Citibank Tanzania Limited
11.2015 - 05.2017
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN MARKETING -
University Of Dar Es Salaam
PROFESSIONAL BANKING CERTIFICATE -
Tanzania Institute of Bankers
BACHELOR OF BANKING AND FINANCE -
Institute of Finance Management
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