Florence Mondon

Relocated to Los Angeles to join my husband and carry out family caretaking responsibilities.

Brokerage for commercial property insurance

Solicited and negotiated insurance on behalf of clients from main insurance companies

Assisted with claims, billing and general administration

Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Assistance with French speaking Cushman & Wakefield / DTZ offices regarding commercial property insurance

Responded to customer calls for general inquiries for Costco/Capital One credit card holders

Updated account information

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Educated customers on payments, billing cycles and access to services.

Interacted with various departments to resolve customers inquiries

Provided continuous improvement recommendations based on customer feedback, observations and trends.

Received banking references request from clients

Ensured information provided suitable for processing

Completed data entry tasks with accuracy and efficiency

Sent completed entries to financial institutions for banking reports

Examined claims forms and other records to determine insurance coverage.

Reviewed applications and supporting documents to verify claims eligibility and accuracy.

Handled health claims for members, hospitals, clinics and others medical facilities for expatriate staff

Updated and maintained all services associated Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.

Processed members declared values for crop insurance and completed data entry tasks

Answered general inquiries and provided insurance quotes

Reviewed applications for Group Life Insurance

Modified, updated and processed existing policies.

Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Provided support and advice to policyholders requiring assistance for medical and other emergency situations anywhere in the world

Worked with supervisor to assess needs and determine best courses of action.

Worked in liaison with medical teams and local partners for a care plan and organize appropriate repatriation if necessary.