Florence Mwangi
Tacoma,WA
Summary
Dynamic Care Coordinator with a proven track record at Western State Hospital, adept in case management and patient advocacy. Expert in developing comprehensive care plans and enhancing health literacy, resulting in improved patient satisfaction. Strong organizational skills and a commitment to quality assurance drive successful outcomes in multidisciplinary team settings.
Overview
24
24
years of professional experience
Work History
Care Coordinator/Behavioral Health Specialist
Western State Hospital
04.2014 - Current
- Coordinated patient care plans to ensure comprehensive service delivery across multidisciplinary teams.
- Assisted in managing patient records using electronic health record systems for accurate documentation.
- Supported communication between patients, families, and healthcare providers to facilitate understanding of treatment options.
- Developed and implemented discharge plans, ensuring smooth transitions from hospital to home or community settings.
- Monitored patient progress and reported changes to clinical staff for timely intervention and support.
- Educated patients and families on available resources and services to promote health literacy and self-management.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Streamlined patient intake processes, reducing wait times and improving patient satisfaction.
- Developed patient education materials on chronic disease management, empowering patients to take active role in their health.
- Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
- Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
Certified Nursing Assistant
Tacoma Rehabilitation Center
09.2006 - 03.2014
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to develop and implement individualized care plans.
- Trained new staff on patient care protocols and safety procedures.
- Implemented infection control measures, enhancing overall patient safety standards.
- Provided emotional support to patients and families during difficult times.
- Streamlined documentation processes, improving efficiency in patient record management.
- Conducted regular assessments of patient needs, facilitating timely interventions for care improvements.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Registered Nurse
Nyeri Provincial GeneralHospital
06.2002 - 2006
- Administered patient care and medication following established protocols.
- Coordinated with interdisciplinary teams to develop comprehensive care plans.
- Monitored vital signs, documenting changes and reporting concerns promptly.
- Educated patients and families on health management and post-discharge instructions.
- Mentored junior nurses, enhancing team performance and clinical skills.
- Implemented quality improvement initiatives to enhance patient safety measures.
- Developed training materials for staff on new medical technologies and procedures.
- Led efforts in infection control protocols, improving compliance rates across departments.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Education
Bachelor of Science - Public Health
South University Savannah
Savannah, GA06.2024
Associate of Science - Human Services
Cloverpark Technical College
Lakewood, WA06.2013
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Healthcare operations
- Goal setting
- Policy adherence
- Nursing background
- Care planning
- Quality assurance
- Process improvements
- Medical terminology
- Progress monitoring
- Insurance practices
- Organizational standards
- Resource allocation
- Monitoring tools
- Strategic planning
- Interdepartmental collaboration
- Health literacy
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Active listening
- Verbal and written communication
- Data entry
- Client relationship management
- Conflict resolution
- Ethical judgment
- Crisis intervention
- Workflow management
- Patient assessment
- Cultural sensitivity
- Discharge planning
- Treatment Planning
- Community outreach
- Needs assessment
- Empathy and compassion
- At-home care instruction
- Healthcare
- HIPAA guidelines
- Critical thinking
- Patient safety
- Schedule management
- Records management
- Patient care assessment
- Patient relations
- Electronic medical record software
- Organizational goal development
- Quality assurance controls
- Risk management
- Decision-making
- Care delivery
- Performance metrics
- Medication dispensing
- Certified in CPR/AED
- Therapy programs
- Employee training program
- Training and mentoring
- Medicare compliance
- Interdepartmental functions coordination
- Wellness services
- Heartsaver first aid CPR AED
- Health information systems
- Risk analysis
- Healthcare delivery
- Patient education and counseling
- Problem identification
- Records maintenance
- Disease research
Languages
Swahili
Full Professional
Timeline
Care Coordinator/Behavioral Health Specialist
Western State Hospital
04.2014 - Current
Certified Nursing Assistant
Tacoma Rehabilitation Center
09.2006 - 03.2014
Registered Nurse
Nyeri Provincial GeneralHospital
06.2002 - 2006
Bachelor of Science - Public Health
South University Savannah
Associate of Science - Human Services
Cloverpark Technical College