Florence Nakamya

• Provided exceptional customer service to enhance guest dining experiences.
• Managed food and beverage orders efficiently during peak service hours.
• Collaborated with kitchen staff to ensure timely meal delivery.

clean and setup tables

• Welcoming guests
• Taking orders
• Making tables
• Relling guest drinks
• Checking guest Allergies

• Setting up tables, including linens, China, silverware and glassware.
• Handling reservations.
• Receiving passengers; and escorting them to their tables.
• Checking passengers' identication, and verifying their age before serving alcoholic beverages.
• Presenting menus and dishes to passengers, answering questions about any aspect related to them, making recommendations on items and daily specials; and explaining methods of preparation and cooking, ingredients and accompaniments.
• Suggesting selling of dishes and items.
• General preparation of appetizers, salads, cold dishes, desserts and beverages.
• Taking passengers orders to galley staff.
• Monitoring passengers experience and ensuring their satisfaction with food and service, taking the necessary action to correct any problem.
• Preparing hot, cold and mixed drinks for passengers; and serving chill bottles of wine and other beverages.
• Cleaning and removing dishes, glassware and silver from tables after service is completed.
• Maintaining cleanliness and tidying at working areas to ensure a smooth operation and service at all times.
• Polishing glassware, cutlery, China and atware.
• Replenishing supplies and service equipment.
• Garnishing and decorating dishes and tables for service.

• Provide excellent customer services
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Upsell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

• To clean assigned suites and bathrooms thoroughly up to the standards, making the necessary arrangements in guest suites and replenish guest supplies and complete paperwork as required.
• To attend to guest request courteously and promptly in the course of the day.
• To check all facilities such as furniture's, xtures, and report any damages or missing items to the team Leader and the Coordinator to follow up.
• To ensure assigned oors including the corridors, back of the house areas, stairways and service pantries are kept in a safe place and clean condition at all times.
• To report any malfunction in suites or assigned areas to the Engineering via Housekeeping Coordinator to coordinate with the Guest Service and the Butlers prior to entering the suites.
• To ensure all lost and found items are handed over to the Housekeeping Coordinators oce immediately.
• To ensure proper turn down service is given as per the standard operating procedure.
• To adhere the hotel's policy relating to the re, hygiene, health and safety.