Florence O'Young
Diamond Bar,CA
Summary
Motivated and driven professional with a diverse background in sales and human relations, mainly focusing on customer service, interpersonal skills and maintaining a strong reputation for customer satisfaction.
Overview
19
19
years of professional experience
Work History
Real Estate Sales Agent
IRN Realty
10.2011 - Current
- Communicate with clients to understand property needs and preferences.
- Evaluate needs and financial capabilities of clients to recommend appropriate properties based on their preferences and budget.
- Prepare detailed reports on property listings, including comparative market analysis, for use in negotiations with sellers and buyers.
- Build rapport with other party's agent(s) to get best contract terms possible for all parties.
- Manage contracts, negotiations and all aspects of sales and leases to finalize transactions and exceed client expectations.
- Build lasting relationships with clients who provided referrals, contributing to business growth over time.
- Assist clients in navigating complex process of buying or selling properties, ensuring smooth transactions.
- Guide first-time homebuyers through entire purchasing process, providing support from initial search to closing on their new homes.
- Develop tailored marketing plans for each listing, incorporating online advertising, print materials, and target outreach efforts to attract potential buyers.
- Coordinate with agents/sellers/buyers/landlords/prospective tenants to organize showings of properties for interested parties while providing informative tours highlighting essential features.
- Assist in preparation of legal documents, such as purchase agreements and lease contracts, ensuring accurate representation of client interests.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Stage and prepare homes and properties for clients before arrival.
- Work closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Ensure legal compliance throughout transactions by reviewing contracts and coordinating closely with title companies and mortgage lenders.
Human Resources Independent Contractor
Telmar Network Technologies, Inc.
04.2009 - 07.2012
- Monitor company’s hotline, Telmar Hotline, that is available to all employees worldwide. Once a message has been sent to either the Hotline’s email or voicemail box, the message is transcribed in email form and immediately sent to Telmar’s CEO, VP of HR and Corporate HR Manager.
Corporate Senior Human Resources Administrator
Everett Charles Technologies, Inc.
08.2007 - 03.2009
- Supervised the Human Resources Administrator and Human Resources Assistant/Receptionist with matters related to recruiting, terminations, employee relations and company events.
- Acted as main Human Resources liaison between corporate HR and HR Representatives worldwide including eight U.S. states Arizona, California, Colorado, Florida, Minnesota, New Hampshire, New York and Texas; along with numerous countries such as the United Kingdom, Germany, China, Taiwan, Malaysia, Singapore and Japan.
- Conducted investigations on employee complaints and worked closely with management and lawyers to resolve the issue according to labor laws.
- Launched, administered and maintained company-wide Affirmative Action Plan Program. Gathered and put together annual Power-Point presentations informing upper management of annual results for each Plan Year and delivered results to nation-wide managers and supervisors via webcast.
- Reviewed, approved and signed all Offer Letters.
- Acted as the System Administrator for the company HRIS system, Ceridian.
- Administered and managed the company Performance and Reward Program.
- Assisted VP, HR with projects relating to recruiting, terminations and employee relations.
Human Resources Administrator
Everett Charles Technologies
04.2005 - 08.2007
- Interviewed and worked closely with management on company-wide open positions to effectively write and post job descriptions/requisitions. Upon approval of job requisitions, worked closely with a representative from job search websites to have the position posted.
- Relayed qualified candidate information to management to set up for interview.
- Collected and reviewed Employment Applications and upon completion and accuracy, conducted background checks and drug tests. Immediately reported all results to HR Manager and hiring manager.
- Drafted Offer Letters and submitted to HR Manager for review and signature.
- Conducted all New Hire Orientation.
- Accurately entered in all new hire information into Ceridian within designated timeframes.
- Processed all Personnel Change Notice forms relating to salary and position changes.
- Ensured all US locations were up-to-date on all labor law posters.
- Completely re-designed the HR Intranet. Managed and updated the HR Intranet.
- Created, updated and maintained all HR related forms.
- Assisted HR Manager and VP, HR with creating the company’s first Affirmative Action Plan Program.
- Assisted HR Manager with year-end Performance and Reward Program.
- Assisted HR Manager and VP, HR with company acquisitions of up to 200 employees.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, California05.2022
Bachelor of Arts - Psychology
University of California, Los Angeles
Los Angeles, California05.2002
Skills
- Excellent inter-personal, organizational, and written/oral communication skills with ability to maintain highest confidentiality
- Ability to easily adapt to new situations and utilize available resources to navigate through and resolve issues that may arise
- Windows OS, Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Mac OS
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Real Estate Sales Agent
IRN Realty
10.2011 - Current
Human Resources Independent Contractor
Telmar Network Technologies, Inc.
04.2009 - 07.2012
Corporate Senior Human Resources Administrator
Everett Charles Technologies, Inc.
08.2007 - 03.2009
Human Resources Administrator
Everett Charles Technologies
04.2005 - 08.2007
Bachelor of Arts - Sociology
University of California, Los Angeles
Bachelor of Arts - Psychology
University of California, Los Angeles
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