- Gardening
- Backpacking and Hiking
- Reading
- Participating in local clean-up initiatives
Florence Reagan
Okeana,OH
Summary
Dynamic Case Manager with a proven track record at Diversified Brokerage Specialists, adept at problem-solving and case documentation. Recognized for exceptional customer service and efficient management of high caseloads, ensuring compliance and advocacy for client rights. Skilled in navigating carrier portals and training new team members to uphold quality standards.
Overview
44
44
years of professional experience
Work History
Case Manager
Diversified Brokerage Specialists
Cincinnati, Ohio
04.2002 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Able to effectively navigate through carrier portals.
- Able to accurately provide illustrations to producers in order for them to sell the product.
911 Dispatcher
Hamilton County
Cincinnati, Ohio
05.1999 - 04.2002
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Patient Service Representative
Mercy Health Hospital
11.1981 - 05.1999
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Education
High School Diploma -
Colerain High School
Cincinnati, OH05.1978
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Email and telephone etiquette
- Reliable and punctual
- Exceptional customer service
Accomplishments
- NAILBA case manager certificate.
- Effectively navigate through web software to achieve accurate illustrations .
- Effectively Used Microsoft suite software, outlook, word, excel.
- Over 20 years of experience in the insurance industry.
- Able to operate any type of office equipment.
Interests
Timeline
Case Manager
Diversified Brokerage Specialists
04.2002 - Current
911 Dispatcher
Hamilton County
05.1999 - 04.2002
Patient Service Representative
Mercy Health Hospital
11.1981 - 05.1999
High School Diploma -
Colerain High School
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