25 Years of experience
Florence Roberts
Glen Burnie ,MD
Summary
Dynamic and compassionate professional with experience at Columbia Medical Center and Quest Diagnostics. Proven ability to enhance patient experiences through exceptional customer service and teamwork. Skilled in medical records management and specimen handling, ensuring accuracy and efficiency. Adaptable and self-motivated, committed to delivering high-quality care in fast-paced environments.
Overview
2017
2017
1
1
Associate Degree Medical Education & Phlebotomist Certification
Work History
Columbia Medical Center
Front Office Department
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Phlebotomist
Quest Diagnostics
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Medical Assistant
Dr. DJ Sawhna
09.2014 - 01.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Graduate Certificate - Phlebotomist
Ganda Technical School
Baltimore, MD05.2011
Associate Of General Studies - Medical Assistant
Anne Arundle Community College
Annapolis, MD05.1983
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Patient management
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Payment collection
- Medical billing and coding
- Monitoring patient progress
- Diagnostic procedures
- Valid [state] driver's license
- Emergency response preparedness
- Healthcare software proficiency
- Indirect patient care
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Laboratory maintenance
- Medical equipment operation
- Insurance claims
- Family education
- Diagnostic testing assistance
- Lab equipment operation
- Lab equipment calibration
- Customer relationship management (CRM)
- pH testing
- Electrocardiographic rhythm recognition
- Medical transcription
- Needs assessments
- [Type] coding
- Specimen labeling
- Insurance authorizations
Accomplishments
Able to solve problems, and to find solutions to them. Self motivation, and am a team member. Able to work alone with no supervision. Positive attitude, and am confident in my work.
Certification
Phlebotomist Certifications
Computer Technology Certification
Timeline
Medical Assistant
Dr. DJ Sawhna
09.2014 - 01.2017
Columbia Medical Center
Front Office Department
Phlebotomist
Quest Diagnostics
Graduate Certificate - Phlebotomist
Ganda Technical School
Associate Of General Studies - Medical Assistant
Anne Arundle Community College
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