Summary
Overview
Work History
Education
Skills
Timeline
Generic

Florence Schult

Moreland,GA

Summary

Front End Manager with 13 years experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Skilled at managing personnel, cash flow, payroll and always prepared for any challenge.

Overview

13
13
years of professional experience

Work History

Front End Manager

Kroger
Newnan, GA
10.2011 - Current
  • Trained and managed a team of 30 front-end developers.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Reviewed employee performance and determined areas in need of improvement.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Created and optimized employee schedules for shift coverage.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

Northgate High School
Newnan, GA
05-2003

Skills

  • Schedule
  • Customer Service
  • Staff Management
  • Administrative Support
  • Performance Improvements
  • Listening Skills
  • Cash Flow Management
  • Employee development and training
  • Workflow Optimization
  • Reporting
  • Administrative Skills

Timeline

Front End Manager

Kroger
10.2011 - Current

Northgate High School

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Florence Schult