Summary
Overview
Work History
Education
Skills
Timeline
Generic

Florence Smith

Count Room Supervisor
Las Vegas,NV

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

19
19
years of professional experience

Work History

Armed Vault Teller

Loomis Armored
08.2023 - Current
  • Counted, verified and handled bank deposits and armored car transactions.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Shift Lead

Walgreen's Inc
09.2022 - 06.2023
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Frequently inspected production area to verify proper equipment operation.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.


Call Center Representative

Teleperformance
02.2023 - 05.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Educated customers on company systems, form completion, and access to services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Cash Vault Services Lead

Brinks
08.2021 - 05.2022
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Trained new hires on customer service policies and procedures.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Assisted customers with banking needs and inquiries.

Supervisor

San Manuel Casino
10.2004 - 08.2021
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

High School Diploma -

San Bernardino High School
San Bernardino, CA
06.2003

Skills

  • Quality Control
  • Currency Conversion Knowledge
  • Honest and Dependable
  • Positive
  • Cash counting
  • Data Entry
  • Account updating
  • Customer Service

Timeline

Armed Vault Teller

Loomis Armored
08.2023 - Current

Call Center Representative

Teleperformance
02.2023 - 05.2023

Shift Lead

Walgreen's Inc
09.2022 - 06.2023

Cash Vault Services Lead

Brinks
08.2021 - 05.2022

Supervisor

San Manuel Casino
10.2004 - 08.2021

High School Diploma -

San Bernardino High School

Similar Profiles

CREATE PROFILE
Florence SmithCount Room Supervisor