Florence Swai
denver,Colorado (CO)
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer and or patient a positive and memorable experience. Flexible hard worker ready to learn and contribute to team success.
Overview
21
21
years of professional experience
Work History
Patient Access Team Lead
HCA-Parallon : Presbyterian St Lukes Hospital
Denver, Colorado (CO)
03.2024 - 09.2024
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Provided leadership and guidance to Patient Access staff.
- Worked on-call on scheduled weekends and provided leadership and support to the ER admissions staff.
- Supported roles, such as cashier, registration, and financial counselor roles, if and when needed.
- Identified opportunities for process improvement within the department.
- Performing monthly AIDET evaluations on staff members.
- Assembled registration paperwork and placed identification bands on patient.
- Collaborated with other departments to ensure desired outcomes were met.
Patient Access Specialist
UCHealth University of Colorado Hospital
Denver, Colorado (CO)
01.2016 - 10.2023
- Greeted and checked in patients for their appointments upon them presenting to the front desk. In this process, demographic and insurance information is obtained and correctly entered into the patient's chart.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed insurance verifications and referral authorizations to ensure coverage of services.
- Communicated financial obligations to patients and collected fees at time of service.
- Charge reconciliation
- Daily deposit audit
Food Service Cashier
UCHealth University of Colorado Hospital
Aurora, Colorado (CO)
07.2014 - 12.2015
- Greeted customers and provided prompt, friendly service.
- Processed cash, credit card, and debit card transactions accurately and efficiently.
- Stocked shelves with food items when necessary.
- Maintained a clean work area at all times.
- Adhered to company policies regarding the use of register systems and money security procedures.
ER Registrar
HCA-Parallon: Medical Center of Aurora
Aurora, Colorado (CO)
03.2010 - 12.2013
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Upon registering patients, demographic and insurance information was obtained, and copay collection as well.
- Relaying and reviewing Patient Consent to treat form , Patient rights documentation etc, In detail before the patient signs these forms
Shift Manager
McDonald's
Aurora, Colorado (CO)
10.2003 - 03.2010
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Cash handling, counting and balancing cash drawers and safe.
- Counting and recording inventory,recording food cost, managing staff needs versus customer volume, in order to ensure that the shift is not under staffed nor over staffed.
- Conducting interview with my general manager for potential staff hire.
- Problem solving and addressing customer complaints, and demonstrating great customer service at all times.
- Performing a 'travel path' every couple of hours through out the shift, in order to ensure that the restaurant appearance is up to par, both indoors and out doors.
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Education
High School Diploma -
Gateway High School
Aurora, CO05-2003
Skills
- Computer Skills
- Friendly, Positive Attitude
- Organizational Skills
- MS Office
- Verbal Communication
- Task Prioritization
- Organization and Time Management
- Data Entry
- Teamwork and Collaboration
- Microsoft Office
- Analytical Thinking
Timeline
Patient Access Team Lead
HCA-Parallon : Presbyterian St Lukes Hospital
03.2024 - 09.2024
Patient Access Specialist
UCHealth University of Colorado Hospital
01.2016 - 10.2023
Food Service Cashier
UCHealth University of Colorado Hospital
07.2014 - 12.2015
ER Registrar
HCA-Parallon: Medical Center of Aurora
03.2010 - 12.2013
Shift Manager
McDonald's
10.2003 - 03.2010
High School Diploma -
Gateway High School
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