FLORENCE TJAHERE
Bellevue,USA
Summary
Dedicated and inclusive multilingual health administrator, program manager, educator, counselor, and patient/student services professional with over 17 years of experience in three countries. Demonstrated multilingual and multicultural expertise in supporting diverse patients and communities. Skilled service provider in fast-paced public-facing environments with multiple projects/duties, emergent needs, co-occurring timelines, competing deadlines. Passionate about fostering inclusivity and equity through culturally-responsive work and services. Highly effective interpersonal and communication abilities and significant adaptability to widely-diverse roles, responsibilities and environments. Exceptional cultural awareness and response skills as well as profound dedication to respectful person-centered service fostering the health and wellbeing of diverse individuals and communities.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
The Sophia Way
Bellevue, WA
01.2024 - Current
- Supervise operations and security for residential shelter serving 21 women experiencing homeless
- Deliver trauma-informed and culturally-responsive person-centered care to widely diverse shelter clients
- Manage all shelter program areas to ensure adherence to organizational policies and protocols
- Work independently and as a team with staff, leadership, donors, volunteers, and community
- Collaborate with case managers in managing client support and services
- Monitor and support clients, including supervision, motivation, de-escalation, and crises intervention
- Provide high-quality customer service to clients, public, donors, law enforcement, and other stakeholders
Teacher/Child Development Specialist
Daycare Center
Bellevue, United States of America
01.2023 - Current
- Teach center’s early childhood curriculum to toddlers and preschool youth
- Deliver culturally-relevant interactive education and services to students and caregivers
- Develop and guide a wide range of interactive activities
- Foster attachment bonding through emotional, cognitive, and social growth
- Help parents identify and consistently use developmentally-appropriate learning and care strategies
- Coordinate services and referrals for students and families, as needed
Teacher & School Counselor
Ministry of Education’s schools
Windhoek, Namibia
01.2017 - 01.2022
- Manage student advising, support services, and referrals for approximately 35 students, grades 8-12
- Teach social studies and life skills to approximately 35 students, grades 8-12
- Counsel on a wide array of topics, including low scholarship, behavioral issues, emotional difficulties
- Develop and lead workshops on mental health awareness, conflict management, and effective coping skills
- Outreach/Recruit: local conferences
- Event Support: community fairs
Social Worker
Shimoga Multipurpose Society
Mysore, India
01.2013 - 01.2016
- Manage a caseload of diverse child and adult clients
- Conduct in-depth psychosocial assessments, general intake interviews, field visits
- Counsel marginalized at-risk populations, including children/youth experiencing abuse and children/adults living with mental illness and/or experiencing homeless
- Create and maintain detailed documentation related to client information and treatment process
- Develop and coordinate empowerment programs as well as community engagement and success events
Support & Outreach Specialist
Catholic AIDS Action
Windhoek, Namibia
01.2008 - 01.2010
- Teach HIV/AIDS awareness, prevention and treatment
- Outreach and HIV-prevention workshops
- Provide grief counseling and referral to individuals and groups
- Refer clients to resources and additional support services
Education
MSW - Clinical Social Work
University of Washington
Seattle, WA01.2026
BSW - Social Work
University of Mysore
Mysore, India01.2016
Skills
- Program Management
- Administration
- Confidentiality
- Attention to Detail
- Communication
- Oral Communication
- Written Communication
- Public Speaking
- Teaching
- Training
- Customer Service
- Writing
- Editing
- Computing
- Data Systems
- Microsoft Office
- Outlook
- PowerPoint
- Excel
- Word
- Information Management
- Policy Management
- Procedure Management
- Service Management
- Resource Management
- Referral Management
- Client Understanding
- Patient Understanding
- Teach
- Train
- Mental Health Awareness
- Conflict Resolution
- Health Promotion
- Coping Skills
- Time Management
- HIV/AIDS Information
- HIV/AIDS Prevention
- Early Childhood Education
- Student Advising
- Advising
- Counseling
- Scaffolding Learning
- Equity
- Inclusion
Presentations Workshops
hospitals, shelters, schools, prisons, and juvenile detention | Namibia, Social Studies/Life Skills, 01/2017-12/2022, Mental Health Awareness, 01/2017-12/2022, Stress Management, 01/2017-12/2022, Conflict Management, 01/2017-12/2022, HIV/AIDS Information, 01/2008-12/2010, HIV/AIDS Prevention, 01/2008-12/2010
Pronouns
she/her
Languages
- Otjiherero, native
- Afrikaans, native
- English, Fluent
- Oshiwambo, Proficient
Awards Funding
MSW Fellowship, University of Washington, Seattle, WA, 01/2024-present
Skills Expertise
Excel in multilingual environments, high workloads. Accurately understand, communicate, and document organizational directives, requirements, policies, practices as well as client/patient rights, responsibilities, and next steps., Skilled in handling confidential/sensitive information and situations. Demonstrated clarity and accuracy with complex information, requirements, and multi-step procedures., Adept in five languages at listening, discussing, problem solving, reaching goals as well as public speaking, teaching, training, customer service, writing, and editing., Ability with Microsoft Office tools, including Outlook, PowerPoint, Excel, and Word. Ease with collecting and tracking complex and confidential information as well as managing multi-factoral policies, procedures, services, resources, and referrals. Facilitate client/patient understanding, clarification of any confusion/needs, and compliance with next steps., Excel in five languages with presenting, teaching, and leading on many topics, including Mental Health Awareness, conflict resolution, health promotion, coping skills, time management, HIV/AIDS information and prevention and early childhood education., Multilingual expertise in advising and counseling diverse individuals and communities in the United States, India, and Namibia. Adept at scaffolding learning as students identify, explore, develop, and connect their values, skills, and interests to courses, majors, jobs, and careers., Ongoing engagement with the work to make organizations and services more informed, inclusive, relevant, accessible, and equitable.
Timeline
Shift Supervisor
The Sophia Way
01.2024 - Current
Teacher/Child Development Specialist
Daycare Center
01.2023 - Current
Teacher & School Counselor
Ministry of Education’s schools
01.2017 - 01.2022
Social Worker
Shimoga Multipurpose Society
01.2013 - 01.2016
Support & Outreach Specialist
Catholic AIDS Action
01.2008 - 01.2010
MSW - Clinical Social Work
University of Washington
BSW - Social Work
University of Mysore
Similar Profiles
Constance ShanksConstance Shanks
Human Resources Officer at The Sophia WayHuman Resources Officer at The Sophia Way
Chiara GrimaChiara Grima
Teacher Aide at Santa Sophia Catholic CollegeTeacher Aide at Santa Sophia Catholic College
Karyn A. ConnorsKaryn A. Connors
Senior Sales Executive at SOPHiA GeneticsSenior Sales Executive at SOPHiA Genetics
Dinesh SinghDinesh Singh
Senior Technical Program Manager at Gameshlok StudioSenior Technical Program Manager at Gameshlok Studio
Dyna WawrzynkiewiczDyna Wawrzynkiewicz
Insurance Follow-up Representative at Bryan Medical CenterInsurance Follow-up Representative at Bryan Medical Center