Florence Tsinyu
Richmond,TX
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
5
5
years of professional experience
Work History
Hospitality Professional
Kuu Inc
09.2019 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Established excellent rapport with clients through clear communication channels resulting in repeat bookings for events or conferences.
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
- Organized successful events by coordinating catering, accommodations, and event logistics to meet client expectations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
High School Diploma -
Sharpstown High School
No Degree -
Houston Community College
Skills
- speak Burmese, English, Kachin (all fluent)
- Staff Training
- Staff Training and Development
- Complaint Handling
- Guest Relations
Timeline
Hospitality Professional
Kuu Inc
09.2019 - Current
High School Diploma -
Sharpstown High School
No Degree -
Houston Community College
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