Job Search Status
Open to workDesired start date: Immediately
Open To Work
Florence Gay Montalban
Lakeside,CA
Work Preference
Summary
Compassionate and detail-oriented professional with a strong foundation in healthcare, administration, and communication. Certified Nursing Assistant experienced in delivering high-quality patient care, with excellent organizational skills and attention to detail that transfer seamlessly to administrative support. Skilled communicator through years as an ESL Teacher, Choir Director, and Missionary across Asian countries, fostering collaboration, cultural understanding, and team leadership. Proven ability to provide exceptional customer service, manage records, and support daily office operations with professionalism and efficiency. Recognized for reliability, adaptability, and the ability to connect with people from diverse backgrounds while maintaining accuracy in all tasks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Covenant Living At Mount Miguel
03.2025 - 09.2025
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and monitoring vital signs effectively.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Trained new staff in best practices for patient handling and safety protocols.
- Implemented infection control procedures to maintain a sterile environment for patients.
- Advocated for patients' needs, facilitating communication between families and healthcare providers.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Homeschool Educator
Stay At Home Mom
10.2014 - 07.2023
- Son - 8 years old, Second Grade (Homeschool)
- Daughter - 3 years old, Pre-K (Homeschool)
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
- Adapted teaching methods and lesson plans to changing student needs.
- Established clear objectives for all lessons, units, and projects, resulting in measurable improvements in student progress.
- Supported social development through group activities such as co-op classes or community service projects within the homeschool community.
- Implemented hands-on learning activities for improved retention and engagement in subject matter.
- Utilized educational technology tools to supplement traditional instruction methods for increased learner engagement.
- Organized field trips and enrichment activities, enhancing real-world understanding of academic concepts.
- Managed record-keeping and documentation requirements, maintaining accurate records of student performance and progress reports.
- Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student's needs.
- Developed comprehensive curriculum covering a broad range of subjects, ensuring students received well-rounded education.
- Provided one-on-one tutoring support in areas where students struggled, leading to significant improvements in performance.
- Monitored student progress through regular assessments, adjusting teaching strategies as needed to optimize educational outcomes.
- Encouraged independent study habits by providing resources and guidance for self-directed learning opportunities.
- Promoted creative problem-solving by incorporating real-life scenarios and projects into the curriculum.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Caregiver
Love At Home Health Care, Inc.
05.2014 - 10.2014
- Assisted with feeding, bathing, dressing, grooming, home making and exercise
- Monitored patient's condition by observing physical and mental state
- Provided companionship and respite care for family caregivers
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Customer Service Rep. (Seasonal)
RobinStar Tax Consultants, Inc.
02.2014 - 04.2014
- Answered phone calls and assisted clients with questions regarding tax preparation.
- Prepared and assisted in preparing simple to complex tax returns for individuals or small businesses.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances
- Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Sales Associate (Seasonal)
Macy's
11.2013 - 01.2014
- Handled incoming calls for a variety of sales customer service and returns issues for customers
- Managed busy sales desk issuing returns, selling opportunity to sign up for a Macy's credit card
- Specialized in Men's department, acted as a ringer
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Caregiver
Private home
05.2012 - 10.2013
- Assisted with feeding, bathing, dressing, grooming, home making and exercise
- Monitored patient's condition by observing physical and mental state
- Provided companionship and respite care for family caregivers
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
ESL Teacher
Sangsom Kindergarten School
10.2009 - 02.2012
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Modified curriculum plans with colleagues to meet changing student needs.
- Set assessments to measure student progress and identify growth opportunities.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Achieved higher student retention rates by developing strong rapport and maintaining open communication with both students and parents.
- Adopted new technologies and online platforms to facilitate student learning.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
ESL Teacher
Three Angels Training Academy
10.2008 - 09.2009
- Increased student test scores tutoring private elementary - college level students
- Developed and taught lessons on relevant children's books, poems and themes to promote student interest
ESL Teacher
SangSom Kindergarten School
05.2008 - 09.2008
- Developed engaging lesson plans to enhance language acquisition and cultural understanding.
- Implemented interactive teaching strategies to foster student participation and motivation.
- Organized extracurricular activities to promote language practice in real-life contexts and boost student confidence.
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
ESL Teacher
Sahmyook Cultural Language Center
10.2006 - 04.2008
- Taught English writing, reading and grammar for elementary through college level
- Successfully improved student participation in the classroom through integration and interactive learning mediums that increased student understanding of course materials
- Performed student background reviews to develop tailored lessons based on student needs
- Taught Creative writing and grammar to adult students
- Fostered student relationships via field-trips, community service projects
- Taught English, mathematics
- Improved student participation through integration of creative role-playing exercises and games
- Modified methods of course plans to meet academic, intellectual and social skills
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Promoted critical thinking to build subject engagement and interaction.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
- Set assessments to measure student progress and identify growth opportunities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Adopted new technologies and online platforms to facilitate student learning.
- Engaged parents and guardians in learning process through regular communication and involvement in school activities.
- Fostered supportive and motivational classroom environment, encouraging students to achieve their full potential.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
Education
Associate of Science - Certified Nursing Assistant
Southwestern College
08.2024
Bachelors - Secondary Education, Music Education
Mountain View College
03.2006
Skills
- Multicultural Sensitivity
- Interpersonal Communication
- Influencing skills
- Meeting facilitation
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Relationship Building
- HIPAA compliance
- Reliable team player
- Direct patient care
- Basic life support
- Bedside manner
Affiliations
Phi Theta Kappa Honor Society
1000 Missionary Movement
Certification
- TOEIC (Test of English for International Communication), Bangkok, Thailand, 2008
- Basic Life Support - La Mesa, CA, 08/01/18 - 08/01/20
- Basic Life Support - Santee, CA. 03/01/24 - 03-2026
- Certified Nurse Assistant - CA. 08/01/24 - 08/07/26
Languages
English
Full Professional
Tagalog
Native or Bilingual
Cebuan/Bisaya
Native or Bilingual
Ilonggo
Limited Working
Korean
Limited Working
Thai
Elementary
Interests
- Singing solo and in groups for church services, weddings, and religious events
- Directing and conducting choirs and vocal groups
- Photography and creative visual arts
- Hosting events and engaging with diverse communities
- Traveling, hiking, and exploring new places
- Cooking, shopping, and discovering cuisines from different cultures
Timeline
Certified Nursing Assistant
Covenant Living At Mount Miguel
03.2025 - 09.2025
Homeschool Educator
Stay At Home Mom
10.2014 - 07.2023
Caregiver
Love At Home Health Care, Inc.
05.2014 - 10.2014
Customer Service Rep. (Seasonal)
RobinStar Tax Consultants, Inc.
02.2014 - 04.2014
Sales Associate (Seasonal)
Macy's
11.2013 - 01.2014
Caregiver
Private home
05.2012 - 10.2013
ESL Teacher
Sangsom Kindergarten School
10.2009 - 02.2012
ESL Teacher
Three Angels Training Academy
10.2008 - 09.2009
ESL Teacher
SangSom Kindergarten School
05.2008 - 09.2008
ESL Teacher
Sahmyook Cultural Language Center
10.2006 - 04.2008
Bachelors - Secondary Education, Music Education
Mountain View College
Associate of Science - Certified Nursing Assistant
Southwestern College
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