Florencia Ali
Orlando,FL
Summary
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Behaviour Change & Associates
01.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
Optometric Technician
AmericasBest
02.2023 - 09.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over phone.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Optometric Technician
Lowinger Eyecare
07.2021 - 10.2021
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Administrative Assistant
The Printer's Consultant
01.2019 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized and tracked orders through Salesforce.
- Created invoices through Quickbooks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Nursing
City College - Altamonte Springs
Altamonte Springs, FL03.2025
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05.2015
Skills
- Applied Behavior Analysis
- Social Skills Development
- Rapport Building
- Clinical Documentation
- HIPAA Requirements
- Insurance Billing
- Pre-Testing Procedures
- Customer Service
- Computer Skills
- Communication skills
- Interpersonal skills
- Medical Terminology skills
Certification
CPR/BLS
Personal Information
Willing To Relocate: Anywhere
Assessments
- Attention to detail, 12/01/20, Completed
- Customer service, 06/01/22, Proficient
- Customer focus & orientation, 06/01/21, Expert
- Administrative assistant/receptionist, 06/01/21, Familiar
- Advanced attention to detail, 06/01/21, Completed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Behaviour Change & Associates
01.2024 - Current
Optometric Technician
AmericasBest
02.2023 - 09.2023
Optometric Technician
Lowinger Eyecare
07.2021 - 10.2021
Administrative Assistant
The Printer's Consultant
01.2019 - 02.2021
Associate of Science - Nursing
City College - Altamonte Springs
High School Diploma -
Miami Coral Park Senior High School
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