Florencia Ali
Casselberry
Summary
I am an experienced professional dedicated to helping people meet potential to function in society. I possess excellent social and interpersonal communication skills to encourage individuals comfort and relaxation. I am skilled at coaching special needs children to achieve greater independence and confidence. I also have several years of experience in administrative support and customer service. I am highly efficient in planning, problem-solving, and communication. My goal is to succeed in making a difference in anyway possible in our society. Change doesn't happen in a day.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nurse Intern
Orlando Health
06.2024 - Current
- Promoted a safe and clean environment, adhering to infection control policies and procedures at all times.
- Served as an advocate for patients rights, ensuring that their needs were met in a timely manner.
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Enhanced patient comfort by diligently monitoring vital signs and promptly addressing concerns.
- Assisted with successful completion of daily tasks such as bathing, dressing, feeding or assisting with ambulation for patients.
Registered Behavior Technician
Behaviour Change & Associates
01.2024 - 04.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
Optometric Technician
AmericasBest
02.2023 - 09.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over phone.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Optometric Technician
Lowinger Eyecare
07.2021 - 10.2021
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Administrative Assistant
The Printer's Consultant
01.2019 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized and tracked orders through Salesforce.
- Created invoices through Quickbooks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Nursing
ECPI
Lake Mary, FL03-2026
High School Diploma -
Miami Coral Park Senior High School
05.2015
Skills
- Applied Behavior Analysis
- Social Skills Development
- Rapport Building
- Clinical Documentation
- HIPAA Requirements
- Insurance Billing
- Pre-Testing Procedures
- Customer Service
- Computer Skills
- Communication skills
- Interpersonal skills
- Medical Terminology skills
Certification
CPR/BLS
CPI - crisis prevention for nonviolent crisis
Personal Information
Willing To Relocate: Anywhere
Assessments
- Attention to detail, 12/01/20, Completed
- Customer service, 06/01/22, Proficient
- Customer focus & orientation, 06/01/21, Expert
- Administrative assistant/receptionist, 06/01/21, Familiar
- Advanced attention to detail, 06/01/21, Completed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Education
Miami, FL,Altamonte Springs, FL
Timeline
Nurse Intern
Orlando Health
06.2024 - Current
Registered Behavior Technician
Behaviour Change & Associates
01.2024 - 04.2024
Optometric Technician
AmericasBest
02.2023 - 09.2023
Optometric Technician
Lowinger Eyecare
07.2021 - 10.2021
Administrative Assistant
The Printer's Consultant
01.2019 - 02.2021
High School Diploma -
Miami Coral Park Senior High School
Associate of Science - Nursing
ECPI
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