Florencia Calo

• QC on regulatory reports to be filed on FINCEN regarding suspicious activity exceeding reporting thresholds set by the United States Bank Secrecy Act
• QC and Coaching of Senior Specialists on the SAR and Actimize teams.
• Servicing as a QC reviewer on the "Project Sentinel." Performing quality control on Actimize and SAR team output to uphold regulatory and internal standards.
• Identification and reporting of fraud trends through data extraction and analysis.
• Maintenance of a reasonable volume of Fraud claims.
• Use of data analysis techniques to detect an prevent credit card fraud.
• Analyze large volumes of financial data to identify anomalies, trends, and patterns that may indicate fraudulent activity.
• Use of internal and external sources to gather evidence
• Review potential money laundering and fraud situations with Fraud Management and functional areas to identify trends and opportunities to mitigate the activity.
• Interface with management at all levels and external regulatory partners and organizations during inspections, audits and investigations to provide any necessary information and/or documentation.
• Effectively reduce the volume while maintaining a high level of efficiency and quality
• Handle multiple detail-oriented tasks and meet numerous deadlines in a high demand environment
• Conduct comprehensive suspicious activity reviews of accounts which have had claims of fraud and/or suspected check kiting
• Determine whether Suspicious Activity Report (SAR) is required according to Federal regulations and Synchrony Operating Instructions
• Complete SAR including detailed narrative of suspected fraud activity, ensuring Compliance with Federal regulations and Synchrony Operating Instructions
• Maintain accurate records of notification dates, deadlines, suspect information and fraud activity
• Perform other duties and/or special projects as assigned
• Expert with the following systems: Actimize AML, APEX , FDR – First Track, Debt Manager - GeCom - Aperio - Nautilus - IBM Case Manager - Nintex - LexNexis - OnDemand - Speedpay - Wassau - Fraud RAP Query tool-Edison -

•Detected , reviewed, and investigated fraud & made timely decisions on the validity.
•In-depth analysis of account data to make fraud claims decisions.
•Very competent in multiple programs such as FDR - First Track -RMS NG - Debt Manager -LexNexis - Innovis - GenasysEdison - EchoI2R- AFP On Demand - CDRN Sherlock EASE -Workflows.
•Identified and reported fraud trends.
•Maintain a reasonable volume of Fraud claims.
•Manage and maintain Case Prep volumes.
•Process Chargebacks.
•Investigate Fraud Claims and Mitigate fraud losses on Post Charged-Off Recovery Accounts and live accounts (PCOR - PROBATE - BRC AND CARE CREDIT)
•Investigate Fraud Claims on open accounts wing to wing.
•Process probate workflows
•Former member of Fraud Newsletter committee.
•Online training of new PCOR Team members.
•Worked on special projects assigned by upper management.
•Translation of legal documents from English to Spanish for team members and upper management.
•Assisted with the PARR Remediation Project
•Currently assisting with the Fraud Support 20 Days Chargeback report

Reviewed accounts manually to detect fraudulent activity through deep analysis
• Outbound calls to account holders to verify account activity and minimize fraud losses
• Delivered world class customer service to account holders
• Handled multiple computer programs simultaneously (FDR, Genesis, LexisNexis, Innovis,Workstation)
• Worked on special projects assigned by upper managementReviewed accounts manually to detect fraudulent activity through deep analysis
Outbound calls to account holders to verify account activity and minimize fraud losses
• Delivered world class customer service to account holders
• Handled multiple computer programs simultaneously (FDR, Genesis, LexisNexis, Innovis,Workstation)
• Worked on special projects assigned by upper management

• Handled inbound calls for Walmart, Sam’s Club, QVC and Zulily
• Accurate with financial computer processes and inbound call techniques
• Handled Spanish inbound calls during Puerto Rico office closure due to Hurricane Maria
• Handled multiple programs simultaneously (Workstation - FDR - Mtrack - Edison - Speedpay -Wassau )
• Built relationships with clients and customers by providing first class service on inbound calls.

· Prepared and updated weekly and monthly reports with the use of Pivot tables and V-Lookup formulas
· Analyze Database Query with Excel Spreadsheets
· Track/document data
· Updated online catalog-warehouse inventory
· Placed special orders for the sales department
· Online research