Florencia Giles
Claims Analyst
Folsom,CA
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Cleaning Service Manager
Regional Mountain Cleaning
03.2024 - Current
Implemented techniques to enhance quality and detail according to customer requirements.
Conducted ongoing coaching and training sessions to elevate team performance.We work with Realtors, Moving Companies, and Airbnb.
Claims Analyst
Rio Uruguay Seguros
08.2016 - 09.2024
- Claims Analyst within automotive, housing, life, mediation, and litigation domains.Home Office.
Cleaning Services
Krazy Klean Services
07.2023 - 11.2023
Focus on home sanitation, vacation properties
Security and Customer Service
Costa Hollywood
01.2021 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Claims Analyst
Royal And SunAlliance
02.2012 - 08.2016
- General Claims Analyst, Head of Southern Argentina
Education
STCW 95 - Maritime Security And Crowd Management
Luis Piedra Buena Fishing School
Mar Del Plata, Argentina10-2008
Flight Attendant - Flight Attendant
Aero Ceam FAA
Mar Del Plata, Argentina12-2005
Bachelor of Science - Natural Sciences
Secondary School No. 20
Mar Del Plata12-2002
Skills
- Quality assurance
- Customer relationship management
- Service delivery optimization
- Bilingual communication
- Positive attitude
Timeline
Cleaning Service Manager
Regional Mountain Cleaning
03.2024 - Current
Cleaning Services
Krazy Klean Services
07.2023 - 11.2023
Security and Customer Service
Costa Hollywood
01.2021 - 03.2022
Claims Analyst
Rio Uruguay Seguros
08.2016 - 09.2024
Claims Analyst
Royal And SunAlliance
02.2012 - 08.2016
Flight Attendant - Flight Attendant
Aero Ceam FAA
Bachelor of Science - Natural Sciences
Secondary School No. 20
STCW 95 - Maritime Security And Crowd Management
Luis Piedra Buena Fishing School