Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Florencia Garland

Bedford,TX

Summary

Experienced in FASKD and Crew Tracking, with a track record of maintaining composure in fast-paced settings. Demonstrated success in improving customer interactions and operational efficiency over 8 years. Eager to contribute to American Airlines' growth and success.

Overview

12
12
years of professional experience

Work History

Crew Tracker

American Airlines
02.2023 - Current
  • Streamlined organizational processes by collaborating with scheduling and coordination teams to enhance workflow efficiency.
  • Increased unit productivity through development of methods for identifying FARs and mitigating operational delays.
  • Proactively monitored Crew Watch, screen printer, and OMS to identify issues early, avoiding costly disruptions.
  • Displayed comprehensive knowledge of pilot and flight attendant contracts and FARs through consistent crew engagement.

Flight Attendant Crew Scheduler

American Airlines Inc
06.2017 - 02.2024
  • Researched complex problems and resolved issues in a timely manner.
  • Trained and mentored new hire team members to promote productivity, accuracy and friendly service.
  • Responded to flight attendant's requests with friendly, knowledgeable service and support.
  • Trained and directed LUS schedulers during and after the departmental and airline merge in 2017-2018.
  • Maintained friendly and professional customer interactions.
  • Answered telephone inquiries and assisted FAs with interpreting contractual language and understanding day to day obligations.

Customer Service Representative

Fred Loya Insurance Agency Inc.
02.2014 - 06.2017
  • Worked closely with sales representatives on inventory control and ordering.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Earned management’s trust by serving as key holder, responsibly opening and closing store.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Education

High School Diploma - undefined

Newman Smith High School
Carrollton
01.2012

Skills

  • Professional development training
  • Client relationship management
  • Cross-department collaboration
  • Leadership skills
  • Due diligence research
  • Rapid data entry expertise
  • Conflict resolution in employee relations
  • Expertise in JCBA and contract laws
  • Multilingual communication in Spanish and English
  • Independent work ethic

Languages

Spanish
Native or Bilingual

Timeline

Crew Tracker

American Airlines
02.2023 - Current

Flight Attendant Crew Scheduler

American Airlines Inc
06.2017 - 02.2024

Customer Service Representative

Fred Loya Insurance Agency Inc.
02.2014 - 06.2017

High School Diploma - undefined

Newman Smith High School

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