Florencia Murillo
Salt Lake City,UT
Summary
Accomplished and results driven professional with 3+ years adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards which have improved performance on all projects by an average of 18%. Applying creative and analytical approach to operations for continuous process improvement of projects with time and budgetary constraints. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
5
5
years of professional experience
Work History
Project Coordinator
Ethos Distributed Solutions
12.2022 - Current
- Planned, budgeted and scheduled phases for 40+ large projects per year ranging from $5,000 to well over $300,000.
- Build strong relationships with internal/external teams, contractors, and Construction Managers
- Enhanced CRM practices by implementing 12 new processes
- Collaborated with team to effectively initiate, plan, execute and monitor all phases of projects daily
- Prepare project closeout packages, submitted to client 1 day before the allotted time frame.
- Primarily managed bids and budgeting reducing costs by 4% annually
- Provide schedules, construction sequencing, shipping dates and aid with logistical issues
- Manage document uploads and produce closeout reports according to customer expectations for each project with an average of projects being finished 2 days earlier than expected.
- Effectively communicate with an array of stakeholders, 5+ subcontractors and partners
- Follow up on action items and prepared reports on project milestone accomplishments
- Ad hoc reporting, analysis, modeling and projects
- Maintain cooperative relationships with clients and employees
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Lead Medical Assistant and Phlebotomist
Peak ENT Associates
08.2020 - 12.2022
- Oversaw a team of over 50+ employees improving efficiency and satisfaction by 13% annually
- Established and adjusted work procedures to meet production & collection schedules
- Recruit, hire, train staff, evaluate employee performance, totaling 60+.
- Keep an extremely organized process to have operations move smoothly and more efficiently which raised performance by 11%
- Budgeted for 1/3 of the company
- Assisted physicians and nurses with clinical procedures following safe practices.
Operations Intern
Harvard Maintenance
05.2019 - 12.2021
- Conduct market research to identify new business opportunities and potential collaborations
- Develop and maintain a database of potential clients and partners
- Attended and completed mandatory education including infection prevention and control, safety, CPR, equipment usage and procedures according to hospital and department policies
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Handled administrative and data entry work for staff.
- Identified project scopes, constraints, risks and deadlines.
Credit Associate
Progrexion
10.2019 - 08.2020
- Experience working towards deadlines, such as sales targets or KPIs
- Clear and confident communication, being highly persuasive
- Results focused
- Able to overcome client frustrations while remaining calm and patient
- Self-motivated with the ability to work autonomously
- Respectful and empathetic towards customers' situations
- Retail, hospitality and customer service
- Assist with finding a pathway towards a better credit score
- Budgeting
- Making a plan and seeing it through
Education
MBA - Business Marketing
Utah Valley University
05.2025
BBA - Technology Management
Utah Valley University
12.2023
AS - Associates Degree
Utah Valley University
05.2019
Skills
- Project Management Software
- Healthcare Management
- Budgeting and Financial Forecasting
- 5 years of Microsoft Outlook, Word, Excel, JavaScript PM Tools and PowerPoint experience
- Develops and maintains positive relationships through effective and timely communication
- Ability to provide exceptional service for both internal and external clients
- Experience in POS management at an enterprise level and operational support
- 3 years of work on B2B, B2C
Languages
English
Spanish
Basic understanding of Portuguese
Timeline
Project Coordinator
Ethos Distributed Solutions
12.2022 - Current
Lead Medical Assistant and Phlebotomist
Peak ENT Associates
08.2020 - 12.2022
Credit Associate
Progrexion
10.2019 - 08.2020
Operations Intern
Harvard Maintenance
05.2019 - 12.2021
MBA - Business Marketing
Utah Valley University
BBA - Technology Management
Utah Valley University
AS - Associates Degree
Utah Valley University
Similar Profiles
Simon StevensSimon Stevens
Business Analyst at Distributed Solutions IncorporatedBusiness Analyst at Distributed Solutions Incorporated
Mechelle JacksonMechelle Jackson
Warehouse Operations Specialist & Parts Fulfillment at Ethos Therapy SolutionsWarehouse Operations Specialist & Parts Fulfillment at Ethos Therapy Solutions
Keshawn HicksKeshawn Hicks
Field Service Technician at Ethos Therapy SolutionsField Service Technician at Ethos Therapy Solutions