Florencia Ruiz Felix
Indio,CA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
28
28
years of professional experience
Work History
Family Development Services Manager
Torres Martinez Tribal TANF
06.2015 - Current
- Responsible for the supervision of Family Development Services Managers, Transportation Managers and Family Preservation Services Managers
- Presenting Quarterly Reports to Tribal Council at Quarterly Meetings
- Attending to client appeals and complaints, attending meetings with Executive Director, working on TANF Policy, etc.
Acting Regional Director for Riverside County Area
TMTT
02.2018 - 12.2018
- Responsible for the supervision of Family Development Services Managers, Transportation Managers and Family Preservation Services Managers
- Presenting Quarterly Reports to Tribal Council at Quarterly Meetings
- Attending to client appeals and complaints, attending meetings with Executive Director, working on TANF Policy, etc.
Family Development Services Manager
Torres Martinez Tribal TANF
04.2012 - 06.2015
- Responsible for supervising and evaluating TANF personnel assigned to FDS department, daily operations and functions of FDS division, assisting in overall implementation and coordination of established set of systems, policies, procedures and guidelines under which TANF program functions and operates, establishing and maintain cooperative and effective working relationships with others, providing overall high quality services to TANF recipients, approving and auditing new and recertified client files and supportive services for accuracy and compliance with Tribal, State, and Federal laws, regulations and codes, reviewing PEP’s for events, completing Reconciliations for travel, submitting monthly and quarterly departmental reports to Regional Director, attending bi-weekly Staff Review meetings, attending monthly Mid-Level Meeting with Regional Director, problem solving any client concerns on needed basis, analyzing situations accurately and adopting an effective course of action, able to communicate effectively both verbally and in writing with clients and staff, interpersonal skills using tact patience and courtesy, working with people from diverse cultures and ethnic and socioeconomic backgrounds
ICWA Coordinator RSCO
Torres Martinez Tribal TANF
02.2011 - 04.2012
- Coordinate and oversee daily operations of the Indian Child Welfare Act (ICWA)
- Participate in the provision of child support referral and the coordination of client resource in compliance with Tribal, State, and Federal Agencies, Court and/or Child Protection Services requirements
- Provide written case reports and case follow up, maintain case files, provide ICWA supportive services at court hearings and participate with families involved with ICWA issues requested, coordinate client resources in compliance with the court and/or Child Protective Services, assist in the development of policies and procedures, and referral process for the TANF Indian Child Welfare Services department, create resource and referral directory for TANF ICWS department, attend and facilitate training for staff and others as needed, develop necessary training and/or workshop for “at risk” clients and participants.
Administrative/Quality Assurance & Education Assistant
Oasis Rehabilitation Center, Inc.
05.2009 - 02.2011
- Responsible for performing a variety of clerical tasks: creating, preparing, maintaining, and processing data and records, including entering written and typed data in a pre-determined format and verifying accuracy of information, developing graphic materials for the facility’s education program (calendars, flyers, certificates) and reproducing training materials as needed, developing, implementing and maintaining a filing system (hard copy and computer files), faxing, updating facility’s various Policy & Procedures manuals, handling extensive personal and confidential information on a daily basis, acting receptionist for the facility, answering heavy in-coming calls, assisting Director of Quality Management and Education with preparation and follow-up for various Total Quality Management Committees and assisting in gathering and forwarding information as requested by Corporate, County, State and/or other inquiries, gathering data and/or performing research on special subjects or projects, gathering information for monthly Corporate and County reports for the Administrator.
Staff Coordinator/Unit Secretary Supervisor
Oasis Rehabilitation Center, Inc.
01.2005 - 05.2009
- Staff Coordinator: Responsible for coordinating and providing a daily, weekly and monthly schedule for all nursing staff, maintaining employee records, tracking and documenting attendance bi-monthly, assisting in coordinating staff for in-service modules, providing relief for secretaries with general office tasks, handling extensive personal and confidential information, handling heavy phone calls, note posting for over 80 employees, orienting and training new Mental Health Workers (MHW), substitute MHW’s as needed, completing Medi-Cal applications for all Oasis clients as needed, record keeping for three units, processing monthly budget spend down, communicating effectively both orally and in writing with staff, maintaining effective working relationships with a diversity of individuals, performing multiple tasks on a daily basis.Unit Secretary Supervisor: Responsible for supervision and training of 7 unit secretaries, checking, approving and submitting staff worked hours, preparing monthly schedule for secretaries, tracking attendance, problem solving unforeseen challenges, replacing call-off’s as needed, counseling staff in educational and community resources for job advancements and vocational guidance.
Social Worker Assistant
Oasis Rehabilitation Center, Inc.
10.2003 - 01.2005
- Assisting Social Workers with preparing legal documents, such as: Recommendations for Recommendations for LPS Conservatorship, CPS & APS Reports, Psycho-Socials, Writ of Habeas Corpus, Reise Hearings, and 5250 Certification Review Hearings, arranging placement and transportation for discharged patients, family contact by phone and in person, effective case management skills, keeping a log of all 5250 Certification Hearings & LPS Conservatorships, auditing charts, acquiring legal documents from Public Guardian’s and County Counsel’s Office, completing Medi-Cal applications for clients, verifying insurances, scheduling for Social Workers and Rehab
- Staff, keeping track of all licensed employee hours, note posting of all family contact, filing, scanning, typing, faxing, answering heavy phone calls, mailing legal documents and translating for all Spanish speaking families in family meetings, phone conversations and in hearings.
Owner/Director of Ruiz Family Childcare
Self Employed Services
11.2001 - 10.2003
- Providing care and safety for up to fourteen children from ages three months to twelve years of age, providing indoor/outdoor activities, arts & crafts activities, maintaining records of child care certificates and attendance for County programs, working directly with Child Care Liaisons and guiding parents to other resources available throughout the community. Applying for grants/stipends available to licensed childcare providers.
Mental Health Worker (On-Call)
Oasis Rehabilitation Center, Inc.
11.1997 - 10.2003
- Monitoring and caring for mentally disabled adults, completing vital signs, transporting clients in facility vehicles as directed, supervising clients’ overall behavior and making client environment safe.
MHRC/PHF Unit Secretary
Oasis Rehabilitation Center, Inc.
07.2000 - 11.2001
- Admitting, discharging clients on both SPUDS (County) and Oasis computer, updating client records, daily census check, monthly and weekly labs for all clients, updating and monitoring lab results, answering heavy phone calls, tracking legal status changes, translating for Spanish speaking clients as needed, updating annual assessments for psychiatrist, social workers and nurses.
Teacher
Family YMCA of the Desert
06.1995 - 11.1998
- Providing monthly curriculum calendar and implementing the daily program, supervising the classroom at all activities, helping children solve problems independently and respect themselves and others, providing indoor/outdoor play, arts & crafts, assisting with homework, building self-esteem for children to discover new things every day, providing a nurturing environment for children and being attentive to their needs, parent contact to provide updates, attendance, providing meals, maintaining an orderly classroom.
Education
Bachelor of Arts Degree in Psychology -
California State University San Bernardino
01.2008
Associate of Arts Degree in Liberal Arts -
College of the Desert
01.2001
Title 22 Teacher Certificate -
College of the Desert
01.2000
Diploma -
Indio High School
01.1993
Skills
- I am dependable, organized, and open to new experiences and learning new skills, bilingual (English – Spanish), have ability to communicate effectively both orally and in writing with public and peers Type 50 wpm with basic computer knowledge and skills in Microsoft Office (Word, Excel, Publisher, PowerPoint, and Outlook), Medi-Cal experience, and able to work in any office setting Have flexible and creative approaches to any tasks, challenges and objectives Accommodating with work schedule, have the capacity to adhere to professional standards of employment services and prepared to work
- Volunteered with non-profit organizations in researching and writing proposals for available grants
References
Available upon request.
Languages
Spanish
Professional Working
Timeline
Acting Regional Director for Riverside County Area
TMTT
02.2018 - 12.2018
Family Development Services Manager
Torres Martinez Tribal TANF
06.2015 - Current
Family Development Services Manager
Torres Martinez Tribal TANF
04.2012 - 06.2015
ICWA Coordinator RSCO
Torres Martinez Tribal TANF
02.2011 - 04.2012
Administrative/Quality Assurance & Education Assistant
Oasis Rehabilitation Center, Inc.
05.2009 - 02.2011
Staff Coordinator/Unit Secretary Supervisor
Oasis Rehabilitation Center, Inc.
01.2005 - 05.2009
Social Worker Assistant
Oasis Rehabilitation Center, Inc.
10.2003 - 01.2005
Owner/Director of Ruiz Family Childcare
Self Employed Services
11.2001 - 10.2003
MHRC/PHF Unit Secretary
Oasis Rehabilitation Center, Inc.
07.2000 - 11.2001
Mental Health Worker (On-Call)
Oasis Rehabilitation Center, Inc.
11.1997 - 10.2003
Teacher
Family YMCA of the Desert
06.1995 - 11.1998
Bachelor of Arts Degree in Psychology -
California State University San Bernardino
Associate of Arts Degree in Liberal Arts -
College of the Desert
Title 22 Teacher Certificate -
College of the Desert
Diploma -
Indio High School
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