Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Florencia Vazquez Garcia

Summary

Dynamic and results-driven professional with over nine years of progressive experience in leadership and sales roles. Strategic thinking, and relentless drive for results to contribute to the success and growth of company. Proactive, customer-orientated professional who delivers outstanding customer service.

Overview

10
10
years of professional experience

Work History

Supervisor

Target
07.2020 - 08.2024
  • Managed a team of fifty-five employees to meet production goals
  • Led multiple large-scale projects from inception to completion
  • Developed and implemented strategic plans to increase department efficiency
  • Trained and mentored junior staff members to enhance skill sets
  • Collaborated with cross-functional teams to drive business initiatives
  • Utilized data analysis to make informed decisions and drive results
  • Managed client relationships and ensured customer satisfaction
  • Implemented process improvements to streamline operations and reduce costs
  • Conduct root cause analysis of quality issues and recommend corrective actions.

Sales Manager

Rent A Center
01.2017 - 07.2020
  • Cashier Experience
  • Data Entry
  • Stay in office ninety-percent of time
  • Collaborating with the Store Manager, District Manager to develop creative ways to meet the store's sales goals.
  • Managing and maintaining the store's inventory.
  • Assisting with product maintenance, deliver, service and returns on a daily basis.
  • Occasional lifting of items and furniture up to 70 pounds.
  • Set up and maintain an attractive an clean show room.
  • Providing exceptional customer service
  • Conduct professional outbound sales calls to generate leads and close sales.
  • Build strong relationships with clients through active listening and understanding of their pain points
  • Make bank deposits
  • Exceeded day - to-day sale requirements

Supervisor

Global Call Center Solutions
10.2014 - 01.2017
  • Data Entry
  • Monitor calls, evaluating agent performance, and ensuring adherence to quality standards.
  • Excellent communication skills with a track record of collaborating across departments to resolve quality issues.
  • Identify training needs, coaching agents, and implementing process improvements.
  • Provide timely feedback and coaching to agents to improve customer interactions and achieve performance goals.

Education

GED

Colorado State University - Pueblo
Pueblo, CO
2028

Skills

  • Inventory Control
  • Data Analytics
  • Business Development
  • Process Improvement
  • Bilingual
  • Exceptional customer service

Languages

Spanish
Native or Bilingual

Timeline

Supervisor

Target
07.2020 - 08.2024

Sales Manager

Rent A Center
01.2017 - 07.2020

Supervisor

Global Call Center Solutions
10.2014 - 01.2017

GED

Colorado State University - Pueblo

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Florencia Vazquez Garcia