Florencio Fred Quintero
Customer Service Specialist
San Antonio,United States
Summary
Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 12 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Hardworking employee enthusiastic about learning more about any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction.
Overview
24
24
years of professional experience
Work History
Unloader Associate
FedEx
San Antonio, TX
02.2024 - Current
- Having the ability to learn quickly and adapt to new situations.
- Work very well in a team setting, providing support and guidance.
- Work effectively in fast-paced environments.
- time oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Amazon Delivery Driver
Amazon, 5061 Logistics
12.2023 - 01.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Customer Service Representative
Circle K
02.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing excellent customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in participating in circle k fuel program improving overall customer user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Cashier
Dollar Tree
05.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Freight Manager
Dollar Tree
02.2018 - 02.2019
- Streamlined freight operations by unloading delivery trucks twice a week, working with my stockers to unload the truck and prep shipment tobe stocked on sales floor.
- Reduced shipment errors by closely coordinating with warehouse team and maintaining accurate inventory records.
- Improved merchandise quantity out put to be stocked on sales floor, through effective planning and coordination with my employees and stockers.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
Inventory Service Specialist
Wal Mart
10.2015 - 03.2016
- Offered direction and gave constructive feedback to motivate team members
- Held each team member accountable for achieving brand and performance goals
- Built and maintained effective relationships with peers and upper management
- Processed shipments and maintained organized stock shelves
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Installer Service Specialist
Oreilly Auto parts
02.2014 - 10.2014
- Processed all sales transactions accurately and in a timely fashion
- Answered customers' questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs.
Inventory Management Specialist
Wal Mart
11.2012 - 02.2014
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management
- Processed shipments and maintained organized stock shelves
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Parts sales manager
autozone
03.2007 - 08.2011
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Educated customers on product and service offerings
- Helped customers select products that best fit their personal needs
- Opened and closed the store, which included counting cash drawers and making bank deposits.
Commercial Driver
Autozone
04.2000 - 08.2004
- Informed customers about all product lines and services offered by the company
- Built and maintained effective relationships with peers and upper management
- Communicated merchandiseEducation needs and issues to appropriate supervisors in a timely fashion
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Education
Associate of Science - Histology
St. Phillips College
San Antonio, Texas01.2004
High School Diploma - basics
McCollum High School
San Antonio, Texas05.1998
Skills
- Inventory control procedures
- Cash handling accuracy
- Loss prevention
- Store planning and design
- Organized
- Time management
- Detail-oriented
- Strong communication skills
- Load Balancing
- GPS Navigation
- Quality Assurance
- Cargo Handling
Accomplishments
Contributed to a 80% drop in shoplifting through increased awareness and intervention measures.
Affiliations
- I am a team player, I progress in what ever it is that I'm assigned too, easy to get along with.
- I do vehicle mechanic work as a side job to make extra money.
Timeline
Unloader Associate
FedEx
02.2024 - Current
Amazon Delivery Driver
Amazon, 5061 Logistics
12.2023 - 01.2024
Customer Service Representative
Circle K
02.2021 - 05.2023
Cashier
Dollar Tree
05.2020 - 02.2021
Freight Manager
Dollar Tree
02.2018 - 02.2019
Inventory Service Specialist
Wal Mart
10.2015 - 03.2016
Installer Service Specialist
Oreilly Auto parts
02.2014 - 10.2014
Inventory Management Specialist
Wal Mart
11.2012 - 02.2014
Parts sales manager
autozone
03.2007 - 08.2011
Commercial Driver
Autozone
04.2000 - 08.2004
Associate of Science - Histology
St. Phillips College
High School Diploma - basics
McCollum High School
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