Florene Norwood
North Little Rock,AR
Summary
Skilled Laborer who thrives independently or as a team member. Looking to obtain a position within the company which will require me to utilize my skills, abilities, and experience to ensure success for the company, as well as provide room for advancement with longevity within the organization.
Overview
25
25
years of professional experience
Work History
Take Clerk and Lead Custodian
Our House Org
01.2017 - 09.2018
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment... that was job title in the afternoon, Morning my job title was InTake Clerk for the the facility
Billing Clerk
National Investors
01.1980
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
Customer Service Representative
TPUSA
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Housekeeping Attendant
UAMS
09.2017 - 09.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Presser
Levinson’s Cleaners
01.2006 - 01.2009
- Operated machining equipment safely with team of operators.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Folded, hanged and bagged completed clothing.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Used [Type] steam machine to remove creases from garments and linens.
- Prepared garments for laundering by removing stains and fixing problems such as tears.
- Straightened, smoothed or shaped materials to prepare for pressing.
- Spotted stains before pressing clothing and used appropriate cleaning tools and products to remove spots.
- Handled and pressed bridal gowns, evening dresses and sports jackets to meet customer needs.
- Hung, folded and packaged finished articles to deliver to customers.
- Assessed garments and fabric closely to identify correct pressing equipment and temperatures needed to remove wrinkles.
- Maintained calm composure in stressful and hot working conditions while standing for long periods of time.
- Collaborated effectively with other pressers to efficiently complete large orders, satisfy customers and promote loyalty.
- Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
Presser
Schickel’s
01.1990 - 01.2005
- Operated machining equipment safely with team of operators.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Folded, hanged and bagged completed clothing.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Used [Type] steam machine to remove creases from garments and linens.
- Prepared garments for laundering by removing stains and fixing problems such as tears.
- Straightened, smoothed or shaped materials to prepare for pressing.
- Spotted stains before pressing clothing and used appropriate cleaning tools and products to remove spots.
- Hung, folded and packaged finished articles to deliver to customers.
- Handled and pressed bridal gowns, evening dresses and sports jackets to meet customer needs.
- Collaborated effectively with other pressers to efficiently complete large orders, satisfy customers and promote loyalty.
- Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
- Assessed garments and fabric closely to identify correct pressing equipment and temperatures needed to remove wrinkles.
- Maintained calm composure in stressful and hot working conditions while standing for long periods of time.
- Operated steam, hydraulic or other pressing machines to remove wrinkles from garments and flatwork items.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Billing Clerk
Ross and Louis Medical Center
01.1973 - 01.1975
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances. Also was Billing clerk for Worker's Compensation and Third Party Liability claims
Education
College Curriculum, Legal/Med Secretary -
Webster Career College
1974
Diploma - undefined
Wilbur D. Mills High School
1972
Skills
- Clerical Experience
- Laundry Services
- Strong Communication Skills
- Customer-service focused
- Detailed-oriented
- Multi-task
- Professional Background
- In-Take Clerk and Lead Custodian
- Greet Career Center clients and do in-take paperwork with them
- Maintain clean environment throughout entire Career Center including kitchen, offices, restrooms and meeting rooms
- Track and re-stock cleaning supplies
- Presser
- Operate steam, hydraulic, or other pressing machines to remove wrinkles from garments and flatwork items, or to shape, form, or patch articles
- Lower irons, rams, or pressing heads of machines into position over material to be pressed
- Remove finished pieces from pressing machines and hang or stack them for cooling, or forward them for additional processing
- Hang, fold, package, and tag finished articles for delivery to customers
- Slide material back and forth over heated, metal, ball-shaped forms to smooth and press portions of garments that cannot be satisfactorily pressed with flat presses or hand irons
- Billing Clerk
- Performed billing for third party and workman’s compensation insurance claims
- Work with clerk team to distribute mail throughout offices
fishing, Boating,&Camping
would like to try Boating this year, I love to Fish and enjoy Camping
Timeline
Customer Service Representative
TPUSA
09.2021 - Current
Housekeeping Attendant
UAMS
09.2017 - 09.2019
Take Clerk and Lead Custodian
Our House Org
01.2017 - 09.2018
Presser
Levinson’s Cleaners
01.2006 - 01.2009
Presser
Schickel’s
01.1990 - 01.2005
Billing Clerk
National Investors
01.1980
Billing Clerk
Ross and Louis Medical Center
01.1973 - 01.1975
College Curriculum, Legal/Med Secretary -
Webster Career College
Diploma - undefined
Wilbur D. Mills High School
Similar Profiles
Trynn LeTrynn Le
Domestic Violence Advocate Volunteer Counselor at My Sister's House, 501(c)(3) non-profit org.Domestic Violence Advocate Volunteer Counselor at My Sister's House, 501(c)(3) non-profit org.
Mike DentonMike Denton
Production Supervisor at Org Chem GroupProduction Supervisor at Org Chem Group
Arshman SharmaArshman Sharma
Disability Support Worker at Cahoots OrgDisability Support Worker at Cahoots Org
Quamisha RubinQuamisha Rubin
Relationship Personal Banker at Simmons BankRelationship Personal Banker at Simmons Bank
Willie A Rogers, JrWillie A Rogers, Jr
Personal Care Assistant at Easterseals ArkansasPersonal Care Assistant at Easterseals Arkansas