Florentina Batres Reyes
Fort Worth,TX
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
6
6
years of professional experience
Work History
Cleaning Crew Supervisor
ABM Industries
Haslet, TX
07.2018 - Current
- Conducted daily inspections of cleaning staff to ensure tasks were completed according to standards.
- Developed and implemented procedures for maintaining cleanliness of designated areas.
- Assigned specific duties and tasks to cleaning crew members, monitored their performance, and provided feedback when necessary.
- Trained new employees on the proper use of cleaning products and equipment, safety protocols, and other relevant policies.
- Maintained records of work schedules, attendance, payroll information. for each employee.
- Resolved conflicts between team members in an effective manner while promoting a positive work environment.
- Established goals for the overall performance of the cleaning crew team that aligned with company objectives.
- Scheduled periodic deep cleans in order to maintain high hygiene levels throughout all locations supervised by the team.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
Education
Some College (No Degree) - Bussines
TEC
Mexicali MexicoSkills
- Chemical Handling
- Employee Scheduling
- Waste disposal
- Workload prioritization
- Task Delegation
- Sanitation Standards
- Employee evaluations
- Training and mentoring
- Cleaning and sanitation
- Mopping and buffing floors
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cleaning Crew Supervisor
ABM Industries
07.2018 - Current
Some College (No Degree) - Bussines
TEC
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