Florentina Bosh
Summary
Proven leader with extensive experience at Applebee's Neighborhood Grill & Bar, adept in workforce management and staff development. Excelled in enhancing team performance and customer satisfaction through innovative solutions and effective communication. Demonstrated ability to streamline operations, achieving significant improvements in efficiency and service quality.
Overview
15
15
years of professional experience
Work History
Manager
Applebee's Neighborhood Grill & Bar
02.2019 - Current
- Rsolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Merchandise Department Lead
Madrona Grocery Outlet Bargain Market
06.2018 - 02.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Communicated with managers of other departments to maintain transparency.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Restocked and organized merchandise in front lanes.
Domestic Engineer
Henkel Establishment
01.2014 - 05.2018
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
General Studies
Wenatchee Valley College
Wenatchee, WAHigh School Diploma -
Eastmont Senior High School
East Wenatchee, WA06.2005
Skills
- Staff Development
- Business Development
- Expense Tracking
- Workforce Management
- Cross-Functional Teamwork
- Sales Techniques
- Schedule Preparation
- Time Management
- Team Leadership
Languages
Spanish
Native or Bilingual
Certification
Serve Safe Certification
MAST Certificate
Food Handlers Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursPaid sick leave401k matchTimeline
Manager
Applebee's Neighborhood Grill & Bar
02.2019 - Current
Merchandise Department Lead
Madrona Grocery Outlet Bargain Market
06.2018 - 02.2019
Domestic Engineer
Henkel Establishment
01.2014 - 05.2018
General Studies
Wenatchee Valley College
High School Diploma -
Eastmont Senior High School
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