Florentina Cuahtepitzi
Streamwood,IL
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Asendia USA
55 Howard Ave, Des Plaines, IL 60018
04.2019 - 10.2024
- work with customer care manager and operations supervisor/coordinators regarding the distribution if work priority of jobs and follow-up to ensure deadlines are met daily.
- Ability to prioritize and work of independently with a sense of urgency.
- scanning images and added to the system as needed
- use Excel to update job notes on share Production Log: adding completion dates, shortages, discrepancy notes etc.
- collaborate with team to ensure proper carrier sheets/labels are matched with the corresponding jobs.
- Assists with maintaining inventory.
- Continually answers incoming telephone calls and handles customer inquires and requests in accordance with customer service standards.
- takes messages and routes queries to correct team members as needed.
- continually initiates outgoing telephone calls to customers to resolve issues/requests.
- Investigates discrepancies related to invoices.
- makes outbound telephone call to customers to thank them for their business and perform customer surveys.
- Liaise with the billing department as needed, i.e. date entry, rating, verifying.
Patio/Drive-Thru Cashier
Portillo’s
611 E Golf Rd, Schaumburg, IL 60173
03.2014 - 10.2015
- take the garbage out
- clean the bathrooms
- Restocked and organized merchandise in front lanes.
- make drinks
- open and close the restaurant
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Rolling Meadows High School
2901 W Central Rd, Rolling Meadows IL, 6000805-2015
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Documentation And Reporting
- Computer Skills
- Teamwork and Collaboration
- Spanish/English Fluency
- Work Prioritization
Timeline
Customer Care Representative
Asendia USA
04.2019 - 10.2024
Patio/Drive-Thru Cashier
Portillo’s
03.2014 - 10.2015
High School Diploma -
Rolling Meadows High School