Florentina Pena
Rio Communities,New Mexico
Summary
Dynamic Licensed Associate Broker with a proven track record at Weichert Realtors Image, adept at negotiating contracts and enhancing client satisfaction. Skilled in real estate marketing and adaptable problem-solving, I excel in high-pressure environments, ensuring seamless transactions and fostering loyalty through ethical practices and data-driven decision making.
Overview
9
9
years of professional experience
Work History
Real Estate Referral Associate
Trusted Keys Referral Group
12.2025 - Current
- Developed referral partnerships to enhance client acquisition and retention strategies.
- Streamlined communication processes between agents and clients, improving service response times.
- Coordinated referral transactions, ensuring compliance with industry regulations and standards.
Licensed Associate Broker
Weichert Realtors Image
05.2023 - 11.2025
- Negotiated contracts to achieve optimal results for both buyers and sellers in real estate transactions.
- Managed a diverse portfolio of properties, ensuring smooth transactions and client satisfaction throughout the process.
- Assisted clients with navigating complex financial aspects of real estate transactions, ensuring a seamless experience from start to finish.
- Tracked sales activity using CRM software, enabling prompt follow-ups with potential clients and better organization within the team.
Customer Service Representative
Alorica
03.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Member
Tractor Supply Company
01.2017 - 02.2020
- Delivered exceptional customer service by assisting with product selection and answering inquiries.
- Maintained inventory accuracy through regular stock checks and organized displays.
- Operated cash register efficiently, ensuring accurate transactions and prompt service.
- Collaborated with team members to optimize store layout for improved customer experience.
Education
Real Estate School - Real Estate
CE Shop
Greenwood, CO12-2022
Digital Arts And Technology Academy
Albuquerque, NM05-2016
Skills
- Adaptable problem-solving
- Ethical business practices
- Goal-oriented mindset
- Continuous learning and improvement
- Real estate marketing
- Data-driven decision making
- Time management mastery
- Resilience under pressure
Languages
English
Timeline
Real Estate Referral Associate
Trusted Keys Referral Group
12.2025 - Current
Licensed Associate Broker
Weichert Realtors Image
05.2023 - 11.2025
Customer Service Representative
Alorica
03.2020 - 11.2021
Team Member
Tractor Supply Company
01.2017 - 02.2020
Real Estate School - Real Estate
CE Shop
Digital Arts And Technology Academy