Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Florentino Lopez

Glednale ,NY

Summary

Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

19
19
years of professional experience

Work History

Cashier

Wendys Fast Food
01.2006 - 12.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Manager

Taco Bell Restaurant
01.2008 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Greeted customers entering store and responded promptly to customer needs.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer staff levels.
  • Took over closing and opening shifts

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Operations management
  • Shift scheduling
  • Financial management

Languages

Spanish
Native or Bilingual

Timeline

Manager

Taco Bell Restaurant
01.2008 - 10.2024

Cashier

Wendys Fast Food
01.2006 - 12.2007

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Florentino Lopez