Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
BusinessAnalyst

Florentino Pascual

Englewood,NJ

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

13
13
years of professional experience

Work History

Team Shopper

Amazon
Closter, NJ
01.2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with customers on food selections and custom order requests.
  • Demonstrated speed and accuracy in order item selection.
  • Complied with store's required appearance and [Type] standards.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Selected best-quality perishable items such as meat and produce.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Volunteer

Englewood Hospital And Medical Center
Englewood, NJ
09.2017 - Current
  • Provided immediate responses to questions from volunteers.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Tracked volunteer hours in spreadsheets.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported program leaders with administrative support duties.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Supported staff with clerical work and other office tasks.
  • Assisted with special events or programs.

Scheduler/Staffing Coordinator

Jewish Home
River Vale, NJ
10.2019 - 01.2020
  • Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Audited workplace, employee and management policies and procedures.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Advertised job opportunities through attending [Type] events and posting open positions in social media platforms, [Type] job boards and [Type] media outlets.
  • Oversaw HR needs for [Number]-employee operation across [Number] locations.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.

Dietary Aide

Care One
Oradell, NJ
01.2018 - 01.2019
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reported and documented resident changes in consumption or behaviors.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Planned, directed and monitored clinical functions of dietetic staff.

Porter

Jewish Home
River Vale, NJ
10.2018 - 10.2018
  • Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Communicated with coworkers and managers about completed duties.
  • Completed sweeping, mopping and window-cleaning.
  • Adhered to company safety regulations and OSHA requirements.
  • Cleaned and organized building areas as required.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Performed cleaning and maintenance duties as directed.
  • Increased workplace safety by immediately reporting potential hazards.

Associate Manager

Papyrus Stationary
Paramus, NJ
08.2017 - 01.2018
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Achieved recognition for contribution to store success by optimizing sales.

Uber Partner

Uber
Paramus, NJ
10.2015 - 11.2017
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Drove high-capacity vehicles for dedicated engagements such as bachelorette parties, proms and weddings.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.
  • Read maps and followed written and verbal geographic directions.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

Assistant Store Manager

Papyrus Stationary
West Nyack, NY
10.2015 - 09.2016
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Approved regular payroll submissions for employees.
  • Analyzed and interpreted store trends to facilitate planning.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Administrative Assistant

Columbia University
New York, NY
04.2012 - 11.2013
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Maintained staff directory and company policy handbook for human resources department.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Created PowerPoint presentations for business development purposes.
  • Executed record filing system to improve document organization and management.
  • Organized weekly staff meetings and logged minutes for corporate records.

Education

Associate of Science - Nursing

Bergen Community College
Paramus, NJ

Bachelor of Science - Cardiac & Vascular Sonography

Ramapo College of New Jersey
Mahwah, NJ
05.2023

Bachelor of Science - Business Administration

De La Salle University
Manila, Philippines
09.1999

Skills

  • Online ordering familiarity
  • Product knowledge
  • Trend understanding
  • Delivery management
  • Stocking and replenishing
  • Store opening and closing
  • Excellent Communication
  • Problem-Solving
  • Attention to Detail
  • Interpersonal Communication
  • Product and service sales
  • Good Telephone Etiquette
  • Customer Relations
  • Sales proficiency

Hobbies

Currently enjoys hiking, playing video games and recently tandem skydiving.

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Team Shopper

Amazon
01.2020 - Current

Scheduler/Staffing Coordinator

Jewish Home
10.2019 - 01.2020

Porter

Jewish Home
10.2018 - 10.2018

Dietary Aide

Care One
01.2018 - 01.2019

Volunteer

Englewood Hospital And Medical Center
09.2017 - Current

Associate Manager

Papyrus Stationary
08.2017 - 01.2018

Uber Partner

Uber
10.2015 - 11.2017

Assistant Store Manager

Papyrus Stationary
10.2015 - 09.2016

Administrative Assistant

Columbia University
04.2012 - 11.2013

Associate of Science - Nursing

Bergen Community College

Bachelor of Science - Cardiac & Vascular Sonography

Ramapo College of New Jersey

Bachelor of Science - Business Administration

De La Salle University

Similar Profiles

CREATE PROFILE
Florentino Pascual