Flores Muthoka
Minneapolis,MN
Summary
Experienced and self-motivated Sales Operations professional bringing forth over four years of experience in Sales Operations. Adept in all aspects of operations including order management, data hygiene, and quoting complex deal structures. Experienced in working directly with different departments to ensure a smooth quote-to-cash process.
Overview
5
5
years of professional experience
Work History
Deal Operations Analyst
Cisco
Minneapolis, MN
08.2023 - Current
- Resolved escalated customer complaints effectively, minimizing negative impacts on business objectives.
- Performed root cause analysis activities when issues arose, troubleshooting problems quickly.
- Maintained up-to-date documentation of all operational procedures.
Sales Operations Administrator
Arctic Wolf Networks
Eden Prairie, MN
03.2021 - 08.2023
- Train and mentor 50+ Customer Success Managers on using Salesforce CPQ, resulting in less errors on quotes.
- Train team members in proper data entry and contract execution within available electronic tools and platforms.
- Assisted Salesforce Administrators on testing upcoming releases on Salesforce in an effort to bring in efficiency.
- Ensure transactions are complete, accurate, compliant, and aligned with internal policies and business guidelines.
Account Specialist
Jamf Software
Minneapolis, MN
07.2019 - 03.2021
- Resolved a queue of internal requests via Jira in an accurate, timely, and customer centric manner.
- Served as the subject matter expert and internal escalation point for quoting, assets and account maintenance tasks.
- Worked with Finance and Sales departments to ensure sales transacted quickly and efficiently.
Education
Bachelor of Science - Applied Economics
University of Minnesota - Twin Cities
Minneapolis, MN06-2018
Skills
- Operational Excellence
- Salesforce
- Salesforce CPQ
- Time Management
- Fast Learner
- Ability to Multitask
- Team Work
- Jira
Timeline
Deal Operations Analyst
Cisco
08.2023 - Current
Sales Operations Administrator
Arctic Wolf Networks
03.2021 - 08.2023
Account Specialist
Jamf Software
07.2019 - 03.2021
Bachelor of Science - Applied Economics
University of Minnesota - Twin Cities
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