Open To Work
Floreta Muhaxhiri
Cashier, Accounting, Customer Service
Las Vegas,Nevada
Summary
Dynamic professional with a proven track record in cash reconciliation and proactive problem-solving, honed at MGM Resorts International and other notable organizations. Expert in enhancing customer satisfaction and streamlining financial operations. Excelled in high-volume transaction environments, demonstrating exceptional multi-tasking and customer dispute resolution skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head Cashier/VIP Guests Representative
MGM Resorts International - Aria Resort and Casino
Las Vegas, United States
12.2009 - Current
- Manage and reconcile the cash transactions, ensuring accurate balances of cash inflows and outflows for the cashier operations.
- Conduct comprehensive research and gather essential information to support the issuance of subpoenas for specific cases.
- Post revenue center charges to guest accounts, and receive payments from guest accounts at check-out.
- Coordinate the billing of credit card and direct-billed guest accounts with the accounting division.
- All guest accounts are balanced at the close of each shift.
- Assume responsibility for any cash used in processing front desk transactions.
- Entails answering guest inquiries regarding fees and services.
- Perform a variety of banking services for guests, such as check and wire transfer posting.
- Operate front office posting software, obtain the house bank, and keep it balanced; complete the cashier pre-shift supply checklist.
- Clarify guests' questions or concerns about the charges on their bills.
- Assist with the distribution of month-end reports, as directed by the accounts or front office manager.
- Check that the billing instructions are correct for all expected departure guests, and set up the required auto routing or auto transfer on the guest folio or other accounts.
- Follow up on all deposit dues, and deposits to be paid.
- Post charges to guest accounts, verify paid-outs, and transfer guest balances to other accounts as required.
- Correct guest folios from different departments, such as casino, poker, executive, wholesale, and convention.
- Research previous guest information for court orders or subpoenas, as requested by the legal department.
- Post non-guest ledger payments and assist Front Desk staff with check-in/out when required.
Legal Clerical Assistant
Clark County Public Administrator
Las Vegas, United States
01.2024 - 09.2024
- Intermittent position.
- Assisting estate coordinators and public administrators in securing the property of people who pass away in Clark County while a search for family members or the decedent's executor is performed.
- Also, I am assisting with vault duties, incoming and outgoing calls, emails, and other office duties.
- Reconciled bank statements on a monthly basis.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Performed data entry tasks with accuracy and speed.
Enumerator
Department of Commerce - US Census Bureau
Van Nuys, United States
07.2020 - 10.2020
- Intermittent position.
- Used automated devices (e.g., smartphones or laptop computers) to conduct job activities
- Reviewed survey results for accuracy before submitting them to the supervisor for review.
- Identified potential sources of bias or errors in collected data.
- Reviewed assigned work to locate households for verifying addresses and/or conducting interviews to obtain 2020 Census questionnaire data from respondents.
- Followed stringent guidelines and confidentiality laws to obtain accurate census responses and interviews.
- I explained the purpose of the census interview, answered the respondent's questions, collected responses, and recorded census data using electronic devices and/or paper forms.
- Verified and updated address lists and maps.
- Followed procedures to conduct accurate work while maintaining acceptable quality and production standards.
- Maintained and submitted records of hours worked, miles driven, and expenses incurred in the performance of duties.
- I met and talked with my supervisor, as necessary, to review procedures, report issues or concerns, and received additional instructions.
- Passed the federal government background check.
- Used statistical software to analyze data from surveys, old records or case studies.
- This is a federal job.
Skills
- Training and coaching
- Proactive problem-solving
- Punctual and reliable
- Multi-tasking skill
- Customer dispute resolution
- Transaction approvals
- High-volume transaction handling
- Loss prevention strategies
- Flexible schedule
- Financial regulations compliance
- Loss prevention
- Tax compliance
- Policy enforcement
- Stock management
- Customer flow monitoring
- New hire training
Training and Education
- US Census Training, US Census Bureau, Las Vegas, Nevada
- Completed three of five years of study in Geology, with a minor in Physics - University of Prishtina, Kosovo
- Head Cashier Training, ARIA Resort and Casino, Las Vegas, Nevada
- Casino Cage Training, Mandalay Bay Resort and Casino, Las Vegas, Nevada
- Accounts and Investment Training, Bank of America, Las Vegas, Nevada
- Microsoft Office System, Including Word, Excel, PowerPoint, Access, and Outlook, basic, HTML, Natural/Adabas for data processing, JCL, TSO, and ISPF for data sets via its PDF, Opera, Opera Cloud, and most computer operating systems and programs used by MGM Resort International properties.
- Concierge Systems (Autocab, SevenRooms, Alice, Bloomfire, VIPR)
- Patron (Casino Management System)
- Data collection and entry
Languages
- Albanian, Advanced
- Croatian, Advanced
- Bosnian, Advanced
- Serbian, Advanced
Availability
Permanent, Full-time, Las Vegas, Nevada, United States
Certification
- Notary Public - Exp Feb 22, 2028
- Wedding Officiant - Exp Mar 27, 2029
- Gaia Workspace (GSWAIA): Getting Started with AI Agents in GitHub Copilot - Microsoft Corporation
- Application manifest (UAIFET): Use AI for Everyday Tasks - Microsoft Corporatio
Timeline
Legal Clerical Assistant - Clark County Public Administrator
01.2024 - 09.2024
Enumerator - Department of Commerce - US Census Bureau
07.2020 - 10.2020
Head Cashier/VIP Guests Representative - MGM Resorts International - Aria Resort and Casino
12.2009 - Current