Hi, I’m
FLORETTA OSSAI
Community Health Worker
Tyler,TX
Summary
Dedicated Community Health Worker and Care Coordinator with a passion for fostering well-being and support within the community. Proven ability to enhance clients\' social and spiritual skills through a compassionate, holistic approach rooted in Biblical principles. Committed to effective communication and advocacy, prioritizing the needs and interests of individuals. Eager to leverage experience and empathy to create a meaningful impact in community health initiatives.
Overview
20
years of professional experience
Work History
Altruist Home HealthDallas, Texas
Family and Community Assistant
04.2016 - 04.2023
Job overview
- Supply support to the individual and family that support their well begin
- Live In Assistant
- Aid in developing activities and social service
- Supply family and community skills for daily living
- Daily and weekly shopping and pharmacy pick
- Help with personal hygiene daily
- Performed light to moderated house keeping
- Part Time 6pm-9pm Wednesday-Sunday
Mentoring Alliance
Mentoring Alliance Counselor
01.2024 - 06.2025
Job overview
- As a After School Counselor ministry minded my primary role is fostering youth development in the after School setting in enrichment
- Wholeheartedly in leading kids to reach their full potential.
- Provided an external impact and to be a role model to kids in my community.
- As an After School Counselor working 17.5-20 hours a week
- As a Christian Ministry Counselor I provided awesome After School care and activities.
Baylor Scott And White HealthDallas, TX
Community Health Worker I
07.2019 - 02.2023
Job overview
- COVID-19 Call Center Advocate
- Cisco Jabber Communications
- Redcap Data and Epic Data Entry and Pieces members
- As an Ambassadors Communicated with members of the community through the process of sighing up for membership
- Assistant with the community in buying needs
- Supplied educational information and instruction on how to access required resources and services
- Help as an advocate in outreach events For COVID 19 Vaccine
- Served as a CHW in the Farm Stand
- Attended required training for CHW CE
- Served as CHW in Health Cities
- Provided Cooking classes for A Taste Of African Heritage, Cooking Well With Diabetes and Latin Heritage
- Served as CHW in Healthy Fair Opportunity in the community
- Certification Community Health Worker I
- Peer Diabetes: 07/2019 to Present Certification as a CHW I
- Full Time 9am-5:30pm Monday-Friday
- Engaged clients in health-related activities to enhance overall well-being.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Participated in health promotion campaigns to raise awareness of health issues.
- Developed and maintained relationships with community partners to build program scope.
- Addressed patient concerns and provided support to vulnerable demographics.
- Led outreach activities to target specific demographics and promote health initiatives.
- Set up community health education and promotion programs to reduce chronic conditions.
- Monitored and documented participants' progress toward individualized health goals.
- Explained required eligibility applications to patients and helped complete applications for services.
- Created and distributed health-related education materials to improve program awareness.
- Facilitated health screenings with follow-up care to target specific issues.
- Collaborated with external organizations to coordinate health and social services.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Collaborated with local organizations to expand health services and resources.
- Developed and implemented training classes to educate team members and community residents.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
Medical City Dallas Hospital
Hospital United Coordinator
02.2011 - 06.2013
Job overview
- Supplied strong work ethic and professionalism
- Work well within a diverse group
- Excellent custom service
- Communicated with Leadership Staff, Social Worker and Nursing staff
- Exceptional customer service
- Administative assistant for Doctors in placing orders on patients' appointments and or services
- Professional in PBX phones system, email, faxing doctor’s to requested department
- Great initiative and decision-making skills
- Maintain office supplies and patient's condiments
- Member of the DECON TEAM
- Transport patients to required destination
- Provide daily admit paperwork and discharged paperwork on patients on the floor
- Full Time 7am-7pm 3 Day-12 Hours Shift
Medical City Dallas
Medical Staff Coordinator
10.2013 - 12.2013
Job overview
- Supplied general office duties
- Trained and received Certification as a Medical Staff Coordinate
- Assist Medical Staff with recertification
- Attend weekly staff certification meeting
- Demonstrated and supply confidentiality medical staff screening
- Full Time 8am-4:30pm Monday-Friday
Medical City Dallas Hospital
Nursing Assistant
02.2009 - 02.2011
Job overview
- Knowledge of geriatric needs
- Certified Nursing and Community Family Assistant
- Supplied excellent communication skills
- Maintain and check vital, blood pressure and pulse for Heart transplant patients
- Maintain a clean and safe environment
- Help with wound care and site wound and bed sores
- Aid with personal hygiene, patient call lights and bed safety.
- Documented and reported any changes to patient medical, physical and mental needs
- Full Time 7am-7pm 3 Day-12 Hours Shift
Education
Community Health Worker
01.2024
Open Bible Academy
06.2022
Kaplan University/Perdue University
Bachelor Science from Health Science
01.2012
University Overview
GPA: 3.2GPA
Skills
- Health coaching
- Organized and detail oriented
- Medical assessment mastery
- Informational materials
- Healthy living plans
- Public outreach
- Motivational interviewing
- Microsoft office proficiency
- Team assignments
- Supervisory experience
- Report preparation
- First aid training
- Encounter documentation
- Referral coordination
- Care plan development
- Expense reduction
- Data collection
- Health education
- Nutrition counseling
- Service coordination
- Resource advocacy
- Schedule coordination
- Training skills
- Health promotion
- Materials development
- Healthcare advocacy
- Reasoning
- HIPAA guidelines
Timeline
Mentoring Alliance Counselor
Mentoring Alliance
01.2024 - 06.2025
Community Health Worker I
Baylor Scott And White Health
07.2019 - 02.2023
Family and Community Assistant
Altruist Home Health
04.2016 - 04.2023
Medical Staff Coordinator
Medical City Dallas
10.2013 - 12.2013
Hospital United Coordinator
Medical City Dallas Hospital
02.2011 - 06.2013
Nursing Assistant
Medical City Dallas Hospital
02.2009 - 02.2011
Community Health Worker
Open Bible Academy
Kaplan University/Perdue University
Bachelor Science from Health Science