Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

FLOREVELLE PANCHO

Human Resources
Katy,USA

Work Preference

Desired Job Title

Staffing/Data AnalystScheduling Clerk to Scheduling Specialist (Promoted)Customer Service Associate/ReceptionistCustomer Service Associate/CoachCredit and Collection Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Katy, USA
Open to relocation: Yes

Summary

Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.

Overview

25
25
years of professional experience

Work History

Staffing/Data Analyst

Katy Independent School District
Katy, Texas
06.2023 - Current
  • Human Resources Lifecycle Management: Manages end-to-end personnel updates for all campus assignments, including new hires, transfers, contract preparation, and change of assignment recommendations.
  • HRIS & Data Governance: Maintains and audits system integrity within MUNIS, ensuring precise tracking of position numbers, allocation codes, job classifications, and professional salary adjustments.
  • State Compliance Reporting: Creates, updates, and reconciles critical state identification data across Munis-PEIMS and TSDS platforms to ensure strict compliance with educational reporting standards.
  • Workforce Planning & Analytics: Prepares and establishes annual elementary and secondary staffing plans under the supervision of the Chief HR Officer, leveraging enrollment projections and department requests.
  • Cross-Functional Reporting: Generates data-driven reports tracking staffing metrics, position availability, and budget codes to support strategic decision-making across departments.

Scheduling Clerk to Scheduling Specialist (Promoted)

Katy Independent School District
Katy, Texas
04.2020 - 06.2023
  • District-Wide Systems Management: Programmed, regulated, and monitored automated HVAC and lighting schedules across all school campuses and support facilities to align with academic calendars, seasonal changes, holidays, and special events.
  • Platform Administration: Managed, audited, and approved digital facility requests using the SchoolDude (Facility Direct) scheduling system to ensure optimal utility distribution.
  • Cross-Functional Collaboration: Partnered with the Controls Operator, Facilities Coordinator, and Maintenance Director to supervise active work orders and update master facility files, including bell and lighting schedules.
  • Technical Support: Collaborated directly with HVAC and Electrical Technicians to identify, troubleshoot, and resolve complex climate control and facility lighting issues.
  • Operations & Financial Auditing: Facilitated school event logistics and community rentals by verifying venue readiness, auditing reservation requests, generating accurate invoices, and modernizing standard rental procedures.

Customer Service Associate/Receptionist

West Houston Subaru
Katy, Texas
08.2019 - 04.2020
  • Financial & Warranty Administration: Reviewed, verified, and processed high-volume invoices for parts, technical repair services, insurance claims, and warranty coverage.
  • Reconciliation & Reporting: Performed daily and monthly balance reconciliations for parts and service accounts to generate comprehensive, audit-ready accounting reports.
  • Data Integrity Management: Documented and maintained meticulously organized customer files, archiving historical vehicle data, repair schedules, warranty structures, and claims.
  • Workflow Optimization: Collaborated across departments to streamline administrative workflows, contributing directly to the achievement of monthly operational and financial targets.
  • High-Volume Communications: Managed intense daily call queues utilizing advanced time-management skills to minimize customer hold times and deliver a high-quality service experience.

Customer Service Associate/Coach

The Home Depot, Inc.
Katy, Texas
06.2016 - 08.2019
  • Escalated Conflict Resolution: Resolved complex customer complaints, special order discrepancies, late deliveries, and logistics issues by negotiating directly with cross-functional departments and external vendors.
  • Talent Development & Coaching: Onboarded and trained incoming associates on corporate policies, standard operating procedures, and customer service metrics, fostering a collaborative and supportive team environment.
  • Operational & Financial Transactions: Executed diverse financial transactions, including high-volume customer payments, Home Depot credit account payments, phone sales, service lead referrals, and tool equipment rentals.
  • Product Expertise: Maintained comprehensive, up-to-date knowledge of diverse product lines and building materials to deliver accurate, consultive recommendations to customers.

Credit and Collection Specialist

Isuzu Cebu, Inc.
Cebu City, Phils.
07.2007 - 09.2008
  • Accounts Receivable Management: Directed the timely collection of Accounts Receivables spanning vehicle sales, parts and services, dealer incentives, insurance claims, and subsidies.
  • Credit Risk Analysis: Conducted comprehensive credit investigations and prepared detailed risk assessment reports to approve or deny the accreditation of prospective corporate and individual clients.
  • Banking & Corporate Liaison: Partnered directly with Dealer Coordinators at accredited financial institutions and corporate accounts to expedite financing application approvals and purchase orders.
  • Delinquency Mitigation: Optimized cash flow and minimized financial losses by actively monitoring accounts receivable aging reports and executing targeted collection strategies for past-due accounts.
  • Strategic Reporting: Analyzed, formulated, and presented comprehensive delinquency trend reports to executive leadership, providing critical data insights to drive organizational financial decisions.

General Cashier/Treasury Head

The Tinder Box
Cebu City, Phils.
08.2001 - 05.2007
  • Multi-Branch Revenue Consolidation: Received, reconciled, and meticulously logged daily sales performance and accounts receivable payments across all corporate branches.
  • Treasury & Cash Flow Management: Directed next-day banking deposits for all cash, check, and electronic payments while continuously monitoring real-time bank balances to secure liquidity.
  • Internal Audit & Compliance: Conducted unannounced spot audits of front-line cashiers and generated comprehensive monthly audit reports for the Accounting and Sales Operations departments.
  • Disbursement & Petty Cash Governance: Managed and audited the petty cash fund, ensuring all disbursements strictly adhered to company policy, were fully documented, and were justifiable.
  • Financial Reporting: Compiled and analyzed Daily Sales and Collection Reports alongside Monthly Expense Reports to provide executive leadership with accurate fiscal data.
  • Accounts Payable Coordination: Maintained, verified, and audited accounts payable documentation, streamlining workflows with the main corporate office to ensure timely vendor check processing.

Education

Bachelor of Science - Business Administration

University of San Carlos
Cebu City, Philippines
03-2001

Skills

  • Data-Driven Analysis: Transforming complex, raw datasets into clear, actionable business insights
  • Client Relations Excellence: Delivering top-tier customer service that builds long-term loyalty and satisfaction
  • Advanced Communication: Articulating complex ideas clearly and adapting style to connect with diverse groups
  • Diplomatic Collaboration: Navigating challenging workplace dynamics with tact, patience, and mutual respect
  • Strategic Problem Solving: Resolving unexpected bottlenecks using creative thinking and available resources
  • Decisive Crisis Management: Making swift, high-impact decisions with confidence under intense pressure
  • Organization & Time Management: Maximizing daily productivity by managing multiple high-priority workflows simultaneously
  • Office & Media Suites: Proficient on Microsoft Office 365, Google Workspace, and major social media platforms
  • Enterprise Resource Planning (ERP): Adept at managing institutional workflows and financial data using Munis ERP
  • Human Resources & Onboarding: Experience navigating recruitment, hiring, and records management via TalentEd
  • Dynamic Teamwork: Thriving as a collaborative, flexible team player who easily adapts to changing priorities

Timeline

Staffing/Data Analyst

Katy Independent School District
06.2023 - Current

Scheduling Clerk to Scheduling Specialist (Promoted)

Katy Independent School District
04.2020 - 06.2023

Customer Service Associate/Receptionist

West Houston Subaru
08.2019 - 04.2020

Customer Service Associate/Coach

The Home Depot, Inc.
06.2016 - 08.2019

Credit and Collection Specialist

Isuzu Cebu, Inc.
07.2007 - 09.2008

General Cashier/Treasury Head

The Tinder Box
08.2001 - 05.2007

Bachelor of Science - Business Administration

University of San Carlos
FLOREVELLE PANCHOHuman Resources