Floria BOAHENE-ACKON
Columbus,Ohio
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
17
17
years of professional experience
Work History
Sales Associate
Marshals
04.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Teller/cashier
Universal Merchant Bank
01.2013 - 03.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Secretary to the Brigadier
Ghana Arm Forces
10.2009 - 12.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Screened visitors and issued badges to maintain safety and security.
Secretary
Ghana Commercial Bank
08.2009 - 10.2009
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Secretary to the General Manager
District Mutual Health Insurance Scheme
07.2007 - 09.2007
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
Education
Higher National Diploma - Marketing
Koforidua Technical University
Ghana12.2019
High School Diploma -
Ghane Secondary School
Ghana03.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
traveling, sports, listening to music
I love traveling to historic places,engaging is various sporting activities and listening to country musics and cool musics
Timeline
Sales Associate
Marshals
04.2023 - 02.2024
Teller/cashier
Universal Merchant Bank
01.2013 - 03.2020
Secretary to the Brigadier
Ghana Arm Forces
10.2009 - 12.2010
Secretary
Ghana Commercial Bank
08.2009 - 10.2009
Secretary to the General Manager
District Mutual Health Insurance Scheme
07.2007 - 09.2007
Higher National Diploma - Marketing
Koforidua Technical University
High School Diploma -
Ghane Secondary School
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